Lead, Qpr Governance

Job ID: 26421

Location: Singapore, SG

Area of interest: Operations

Job type: Fixed Term Worker

Work style: Hybrid Working

Opening date: 21 Apr 2025

**Job Summary**

This role holder is responsible for the management and governance of Wealth and Retail Bank (“WRB”) investment portfolio (~US$400M).

WRB’s Investment Portfolio is governed through the QPR and the incumbent will be required to manage the budget, resolve emerging risks, identify horizon issues as well as ensure the investment portfolio lands within the overall affordability of the WRB P&L. It will also include engaging with the Global Investment Management team within TTO to ensure that Ways of Working (WoW) and any other transformation initiatives that are being rolled out are implemented and smoothly adopted within WRB.

**Key Responsibilities**
- Key responsibilities include:
- Overall management of WRB investment portfolio budget (US$400M); proactive identification and resolution of risk issues that will derail WRB from meeting budget
- The job holder is the overall coordinator of the QPR process and secretary of the QPR ceremonies; responsible for orchestration and management of the QPR (as well as all ancillary requirements)
- Maintain rigorous cost and investment discipline across WRB as part of the portfolio governance role. Role holder will be responsible for the budget, identifying opportunities for optimisation, as well as re allocation of budget as necessary. Responsible for the Portfolio’s financial health; Ensure that financial and costs incurred are appropriately capitalised and impaired when appropriate
- Responsible for the portfolio’s compliance. Ensure that the Portfolio complies with all (Project, Programme, Change, etc) Governance policies and standards as applicable. Responsible for Portfolio level risks: ensure these are identified and mitigation plans are in place.
- Ensuring WoW and TTO Transformation initiatives are assessed and implemented across WRB
- In partnership with the WRB Country Heads, Segment Heads, country COOs and respective journey heads, responsible for identification, design, and execution of initiatives that will elevate client service delivery within the bank
- Defining the portfolio of initiatives that will deliver on the vision with clear performance accountability; incumbent will be responsible for defining the metrics to measure performance
- Engaging with other areas of the bank, as well as industry peers to identify innovative technology solutions as well as process re-engineering that can be implemented horizontally

**Strategy**
- Setting a strategic vision for capability framework for delivery
- Leverage and actively use data and analytics to play a major role in transforming the client’s experience
- Drive implementation across CPBB of WoW as defined by Group Transformation Office (“GTO”)

**Business**
- Maintain strong stakeholder engagement with Business, TTO, Risk & Compliance and Group Internal Audit to ensure alignment across stakeholder groups to support the Transformation agenda.
- Role holder will be execution of the strategy and identifying opportunities for streamline the operational processes through automation, OPEX and other initiatives.
- Maintain strong stakeholder engagement with WRB Business, COO/ Operations, T&I, Risk & Compliance and Group Internal Audit to ensure alignment across stakeholder groups

**Processes**
- Understanding of the WRB process universe to appreciate horizontal delivery synergies
- Prepare reports, presentations, papers and review material to support discussions and decision making at various forums

**People & Talent**
- Demonstrate and act as a role model of the Group’s values and culture in the region
- Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement
- Set effective metrics and standards, transparently communicating them relevant stakeholders

**Risk Management**
- Independently identify key issues and initiate efforts to assess and drive resolution, working in collaboration with WRB Operations teams.
- Risk control and governance: ensuring oversight and driving improvement in the control & resilience agenda.

**Governance**
- Attend key governance meetings in line with the governance framework and monitor projects over their lifecycle.
- Develop Key Performance & Risk based metrics which enable Operations to demonstrate effective governance and oversight on processes, develop robust ORF (Operational Risk framework) for effective and smooth functioning of business and operations.
- Support financial and governance reporting that accompanies the Group’s governance and risk management processes.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Ch