IT Customer Support

16 hours ago


Singapore ETERE PTE. LTD. Full time

We are seeking two Customer Support Representatives to join our software engineering team, supporting our global network of customers in the broadcast and media industry.

**What We Offer**:

- Comprehensive product training
- Skills development programs
- Opportunities for career progression
- Medical Insurance
- AWS

**Key Responsibilities**:

- Delivering remote assistance for technical and operational challenges within our proprietary software ecosystem
- Collaborate with our skilled Software Developers and Engineers to elevate the customer experience
- Incident management
- Management of our support chatrooms
- Identifying software faults and analyzing system errors
- Recommending effective solutions to resolve issues efficiently

**Knowledge**

Preferably with basic Microsoft SQL knowledge

**Experience**

1 year or more, relevant experience

**Others**
Able to work during weekends and Public Holidays on rotational shifts



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