Assistant Director of Catering and Events

**About us**
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: - Be charming by being approachable, having confidence and showing respect. - Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. - Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
**Your day to day**
FINANCIAL RETURNS - Assist management in the preparation of the annual departmental operating budget, and financial plans which support the overall objectives of the hotel. - Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. PEOPLE - Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues. - Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales Staff, Executive Chef, Banquet Manager and convention services staff, and hotel Executive Committee. - Interact with outside contacts: - Guests - to ensure their total satisfaction - Vendors - to arrange services Other contacts as needed (Professional organizations, community groups) GUEST EXPERIENCE - Conduct banquet and catering facility tours and entertain clients in accordance with company and property policy. - Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc. Arrange all details of conventions to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, VIP services and approved method of payment. Review daily posting of charges, resolve any discrepancies in a timely manner. Follow-up to ensure client satisfaction. RESPONSIBLE BUSINESS - Direct the day-to-day activities of the conference/convention services team, plan, organize, and assign work and communicate goals. Advise staff of formal policies and procedures. - Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions. - Schedule conventions and business group activities and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients. - Plan and conduct pre-event and post-event meeting with clients and catering staff. Complete forecasts, plans, and sales production reports for management. - Monitor and ensure all functions are set-up, refreshed and broken down in compliance with scheduled times and department procedures. - May serve as manager on duty when required. - May perform other duties as assigned.
**What we need from you**
Bachelor's Degree in marketing or related field or equivalent, and 3+ years total experience in a catering setting or related field, with direct supervisory experience over a sales/catering team, or an equivalent combination of education and work experience. Must speak fluent English. - Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company. - Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions and training. - Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. - Problem solving, reasoning, motivating, organizational and training abilities are used often. - Ability to travel to attend workshops, tradeshows, conventions, etc. - May require a valid Driver’s License. - May be required to work nights, weekends, and/or holidays.
**What we offer**
Job Reference: EMEAA29403