Klarna Disputes Team Leader

Company

Snaphunt Pte Ltd

Designation

Klarna Disputes Team Leader

Date Listed

16 Jul 2025

Job Type

Entry Level / Junior Executive
- Full/PermFree/Proj

Job Period

Immediate Start - Flexible End

Profession

Customer Service / Communications

Industry

Others

Location Name

Singapore

Allowance / Remuneration

$1,750 - 2,000 monthly

Company Profile

Our client is on a mission to build the most efficient global direct-to-consumer infrastructure and become the world’s largest e-commerce company—powered by a collective of successful, scalable brands.

**Job Description**:

- Work alongside & learn from best in class talent
- Leadership Role
- Flexible working options

**The Job**

Our client is on the lookout for a Klarna Disputes Team Leader to join our expanding team and drive our company’s growth

The Challenge:
This role will play a key part in scaling and optimizing our Klarna disputes operations across platforms like Adyen and Shopify Payments. As we continue to grow, there’s a clear opportunity for a dedicated leader to enhance our dispute win rates, bring consistency to our responses, and establish a strong feedback loop to improve processes, documentation, and training. This role will also strengthen cross-functional communication and help reduce revenue loss by elevating the way we handle and resolve disputes.

Early Success Milestones for this role
- Fully onboarded and familiar with Adyen and Shopify Payments dispute processes within the first 2-3 weeks.
- Completed audit of existing workflows, documentation, and team performance. -Built strong working relationships with key internal stakeholders.
- Process improvement plan developed and approved by management.
- Key improvements implemented with measurable impact (e.g.,faster response times, improved win rates).
- Structured performance review and training framework introduced.
- Streamlined evidence collection process created and adopted by the team.

We would love to hear from you if
- You have hands-on experience managing disputes for Klarna, Adyen, and Shopify Payments (PayPal is a plus).
- You have at least 5+ years in e-commerce or payment dispute resolution, including 3+ years leading a team in Klarna dispute handling.
- You’ve led a remote team in chargeback or fraud operations and know how to track and improve performance through KPIs.
- You’re detail-oriented, process-driven, and have a strong sense of accountability.
- You’re comfortable navigating payment system dashboards and can confidently work with tools like Google Workspace, Excel, Notion, and Slack.
- You can audit evidence submissions with precision and make decisions that balance compliance and business impact.
- You communicate clearly and confidently, both in writing and in leading your team.
- You stay calm under pressure, thrive in ambiguity, and can prioritize tasks quickly without losing focus on quality.

Couple of the notes about the role:

- This is not a salaried position. This is an Independent Contractor role.
- You must be able to commit at least 8 hours per day, 40 hours per week. Schedule is in Central European Time.
- We require everybody in the team to use Hubstaff to track hours worked.
- Compensation between EUR 7 - 8 per hour + performance bonus + EUR 75/month reimbursable health stipend

**Ref: GOTP8S29N6**

Application Instructions

Agent Note This position is posted on behalf of a client by a third party agent.