Service Engineer
5 days ago
Perform on-site troubleshooting, installations, startups, maintenance, repairs and updates of medical diagnostic equipment.
- Perform periodic preventive maintenance on customer’s installations to ensure that equipment continues to perform reliably.
- Monitor and resolve recurring problems to ensure ongoing customer satisfaction.
- Provide pre-sales and/or post-sales technical support to distributors and customers including commissioning, installing, testing, and maintaining products, equipment, and systems.
- Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.
- Comply to national and local regulations and safety standards, as well as technical and operational guidelines of Hitachi Medical.
- Ensure the proper use of tool & test equipment and report the usage on any related service report, and ensure tool are calibrated and maintained.
- Ensure that all customer requests, complaints and comments communicated are forwarded to the corresponding department for action.
- Establish and maintain ongoing positive relationships with customers to develop secure and develop their future business.
- Plan and execute Field Safety Corrective Action.
- Maintain and update monthly service reports.
**Requirements**:
- Degree in Biomedical engineer, electrical & electronics engineering or its equivalent
- Minimum 5 years relevant experience with Ultrasound /Xray/ MRI/ CT System is required
- Possess good analytical and problem-solving skills
- Good communication and interpersonal skills
- Able to travel overseas alone and with short notice
**Job Types**: Full-time, Permanent
Pay: $3,300.00 - $4,500.00 per month
**Benefits**:
- Dental insurance
- Health insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's or equivalent (preferred)
**Experience**:
- Ultrasound /Xray/ MRI/ CT System: 5 years (required)
Willingness to travel:
- 25% (preferred)
Work Location: In person
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