Trading Application Support Engineer

6 days ago

Singapore MAKO APAC PTE. LTD. Full time

Trading Application Support Engineer, Singapore

About Mako

Mako is a leading options market maker with a global trading footprint. We have been at
the evolutionary forefront of options market making for 20 years, from the open outcry of
traditional trading pits to the screen trading and automated algorithmic execution
strategies that form the future of the industry.
From offices in London, Amsterdam, Singapore and Sydney, Mako offers best in
class liquidity solutions across Equities, Fixed Income, Commodities and FX derivatives
markets and pride ourselves on our entrepreneurial, collaborative and philanthropic
culture.

About the team

The Mako Front Office Application Support team’s role is to manage the in-house
derivatives trading system. The Front Office Application Support Engineer will be an
addition to an expanding team who manage all development, maintenance and support
of Mako’s technical systems. The team works in a dynamic environment whilst providing
both 1st and 2nd level support to the trading floor, investigating issues, writing scripts
and implementing processes to improve the front office system.

About the role

As an Application Support Engineer at Mako, you will be responsible for maintaining and
improving Mako's proprietary trading platform:
- Ensure the smooth running of Mako’s production systems.
- Maintain and tune Mako’s trading system and hardware to obtain optimal
performance.
- Identify and report bugs in the system and take responsibility for the resolution
cycle.
- Investigate new/existing reported issues, attempting to understand and reproduce
them to diagnose and find acceptable solutions or workarounds.
- Provide L1 and L2 production support and technical support to the trading floor.
- Develop tools to automate the monitoring/analysis of system performance and
support tasks.
- Develop processes and tools to manage code deployment and testing.

About youA self-motivated problem solver and intellectually curious.
- Attention to detail.
- Ability to work in a fast paced and dynamic environment.
- Ability to multitask and work well under pressure.
- Accountable and have a high level of ownership.
- Excellent communication skills and a team player.
- A passion to continuously learn new technologies and skills.
- A strong interest in the trading industry.
- Previous experience in software development, DevOps or systems administration
is highly advantageous.

**Requirements**:
Coding ability (e.g. C++, Python, Matlab, Java, etc.)
- Minimum 2.1 (or equivalent) undergraduate degree in Computer Science,

Desired skillsExperience working in a Linux/Unix environment, e.g. common command line
tools, Bash scripting, etc.
- Experience in production support and troubleshooting/configuring Linux systems.
- Good knowledge of network protocols/concepts.
Grafana, etc.
- Both C++ and Python coding ability.
- Working knowledge of databases and SQL.
- Knowledge of derivatives products.
- Jira or other ticket management software.

We are Mako

At Mako, we are welcoming, inclusive and collaborative. We work fast and smart in a
supportive and dress-down environment that allows colleagues to be themselves and
achieve great things. We have a flat structure that offers unrivalled engagement with
senior leadership and career development opportunities alongside a fantastic benefits
package, including:
Flexible leave and flexible working policies
Private health and dental insurance
Employee wellbeing guidance and support
Opportunity become involved in the rewarding work of the Mako foundation

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