Medical Records Officer

4 days ago

Singapore OFFICE SECRETARIES PTE. LTD. Full time

**Key Performance Indicators**:

- Adhere to the policies, procedures, standards protocols in the organization
- Communication between staff, patient and team
- 100% accuracy in medical records
- 100% retrieval of medical records
- Meet the target turnaround time for the respective targets based on company
- Overall patient satisfaction
- Number of mistake events
- Follow-up with the relevant stakeholders whenever necessary

**Key Roles and Responsibilities**:

- Assist in the tracking and organization of medical records i.e. Ensures and maintains medical records storage and archiving
- Arranging for transfer of documents when required to respective clinics or patients
- Provide administrative support for medical records management
- Collates all aspects of medical report and checks if report is complete
- Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs
- Ensures accuracy and privacy is maintained in report management and when sending it out to clients
- On-Site Reports Management
- Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes
- Retrieval of medical records for complaints management and tracing purpose.
- Preparation of Health Screening Reports for review appointments or upon patient requests
- Liaison between other departments for results and reports and follow-ups of pending cases to be expedited
- To assist in following up and preparing the relevant documentation for all tests that patients undergo i.e. Pre-employment examination, ITUS documentation
- Supervise less experienced staff and act as a source of advice to ensure their learning needs are met
- Any other responsibilities & tasks assigned by Medical Records Manager/ Operations Manager

**Employee Specification**

**Key Skills**:

- Proficient in Excel and Words
- Meticulous and comfortable with numbers
- Developing written and oral communication skills with the ability to effectively communicate with all stakeholders - both internal and external.
- Possess excellent phone etiquette and client service abilities to interact with patients, nurses and physicians

**Qualifications**:

- **Experience**: 1 to 2 years relevant experience

**Job Requirements/ Expected Behaviour Traits**
- Computer literate.
- Able to work on weekends
- Proven high level of professionalism, maturity and candour in daily work ethic
- Ability to multi-task and a team player
- Dependable to get the work done
- Ability to deliver results in a high-pressure environment.
- Ability to operate autonomously using initiative, sound reasoning, listening and decision-making skills.

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