Customer Support Associate

17 hours ago


Novena, Singapore Talents@Work Pte Ltd Full time

**Highlights**
- **Industry**: Healthcare
- **Employment Type**: 1-Year Contract (Convertible to Permanent based on Performance)
- **Working Hours**:Monday to Friday, 8am - 5pm & Alternate Saturdays, 8am - 12pm (Fixed Office Hours)
- **Salary**: Up to $3,000/month (Depending on Experience)

**Key Responsibilities**
- Respond promptly and professionally to patient enquiries across various channels
- Provide clear, accurate, and timely information on appointment scheduling and general health matters
- Attend to general healthcare-related enquiries and administrative coordination
- Address and resolve patient concerns and complaints in a courteous and effective manner
- Escalate complex issues to the relevant departments or supervisors when necessary

**Reqirements**:

- Prior experience in a Call Centre, Customer Service, or Consumer Sales environment (non-sales role seekers welcome)
- Strong communication and interpersonal skills
- Ability to deliver quality service and remain patient-focused in a fast-paced environment

Sankari Mogan (R24120729)

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: $2,700.00 - $3,000.00 per month

Schedule:

- Monday to Friday

Supplemental Pay:

- 13th month salary
- Performance bonus

Work Location: In person


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