Manager/senior Manager, Service Strategy

3 days ago

Singapore National Council of Social Service Full time

**What the role is**

Service Strategy and Innovation Unit functions within the Service Planning and Funding Group (SPFG). It aims to achieve culture change within the sector, leading to more efficacious ways of working, better service user outcomes and impact by building the business strategy of SPFG, studying and piloting new/enhanced ways of service development for both internal and external stakeholders’ adoption.

**Lead in developing initiatives, platforms and supporting structures for encouraging user empowerment, innovation and collective impact**
- Translate the underlying principles related to empowerment, driving innovation and collective impact into initiatives suitable and value-adding to the social service sector
- Shape and employ levers (e.g. funding) towards culture change
- Consider how enablers (e.g. digitalisation, technology, use of space) can be tapped on and designed to enhance client outcomes and impact
- Design and pilot initiatives to mobilise the People-Public-Private sector towards innovation, empowerment and collective impact
- Work with external partners (e.g. MOHT, NVPC) to bridge domains areas (e.g. health, community) for service delivery and solutioning in a holistic and integrated way
- Mobilise resources as necessary to build capacity and capability in the sector for sustained change and positive impact
- Work with partners to evaluate the effectiveness of the initiatives

**Cultivate a data culture to promote evidence-informed solutions and strong governance**
- Practising good data collection and management (i.e. timeliness, cleanliness, security, relevance) through systems (e.g. donor management system, grants portal) for accurate analyses and upholding of grant governance
- Syncing with other systems to minimise duplication and ensure holistic representation

**Build sector capability regarding empowerment, innovation and collective impact**
- Partner with internal and external stakeholders for strategic reviews, shaping of solutions and the pilot-implementation of it
- Collate, translate and curate good practices towards models of care
- Develop capability building materials (e.g. guides, toolkits, playbooks, case studies) and create learning platforms to propagate the materials
- Facilitate the development of communities of practice so that new ways of working and skill-sets can be propagated, retained, deepened and enhanced

**Others**
- Research, conceptualise, experiment and iterate on other possible new ways of working that would enhance client outcomes, promote more effective service delivery and contribute towards positive societal impact
- Manage all communications and publicity of the implemented initiatives and solutions
- Report budget, KPIs and progress of projects
- Other duties as assigned

**Personal Competencies**:

- Adaptable; able to handle ambiguity
- Capacity to think strategically and innovatively
- Both independent and a team player
- Self-motivated and action-oriented
- Able to interpret, analyse and present data
- Good communicator
- Attention to detail

**Skills & Knowledge**:

- Project Management
- Partner Engagement
- Critical thinking and Analytical
- Data management & analysis
- Human-centred design
- Systems-thinking
- Communications & Marketing
- Good interpersonal skills
- Good facilitation skills
- Change management

**Experience**:
At least 3 years of experience in Social Service Sector (Manager)

At least 5 years of experience in the Social Service Sector (Senior Manager)

**What you will be working on**

**What we are looking for

  • Salesperson

    1 week ago

    Singapore Marketing Manager Full time

    Responsibilities This is a full‐time, on‐site Salesperson role located in Singapore. The Salesperson will be responsible for identifying new business opportunities, building and maintaining client relationships, conducting product presentations, and achieving sales targets. You will collaborate with team members to develop sales strategies and...

  • Regional Director, Asean

    6 days ago

    Singapore Radware Bot Manager Full time

    Regional Director, ASEAN - (2400002J) The Regional Sales Director for ASEAN at Radware will be responsible for managing and developing a team of sales account executives and pre sales engineers to drive new business and revenue growth within the ASEAN region. This role involves collaborating with the sales leadership team to develop and execute sales...

  • Senior Manager, Service Strategy

    2 days ago

    Singapore Public Service Division Full time $120,000 - $180,000 per year

    [What the role is]Develop strategies for NCSS to enhance service delivery in Singapore's social service sector. Through stakeholder engagement and use of data, successful candidates will influence critical decisions, shape organizational and sector strategy, and be exposed to national-level policy considerations.[What you will be working on]Policy Alignment...

  • Assistant Restaurant Manager

    7 hours ago

    Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    SCOPE Reporting to the Restaurant Manager, the Assistant Restaurant Manager is reponsible to produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. He/She provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski...

  • Assistant Restaurant Manager

    1 week ago

    Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    SCOPE Reporting to the Restaurant Manager, the Assistant Restaurant Manager is reponsible to produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. He/She provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski...

  • Assistant Restaurant Manager

    6 days ago

    Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    **SCOPE** Reporting to the Restaurant Manager, the Assistant Restaurant Manager is reponsible to produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. He/She provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski...

  • Senior Manager, Service Strategy

    2 days ago

    Singapore NCS National Council of Social Service Full time $80,000 - $120,000 per year

    [What the role is]Develop strategies for NCSS to enhance service delivery in Singapore's social service sector. Through stakeholder engagement and use of data, successful candidates will influence critical decisions, shape organizational and sector strategy, and be exposed to national-level policy considerations.[What you will be working on]Policy Alignment...

  • Associate

    5 days ago

    Singapore ACTIS MANAGER SINGAPORE PTE. LIMITED Full time

    Actis is a leading global investor in sustainable infrastructure. We deliver competitive returns for institutional investors and measurable positive impact for countries, cities, and communities in which we operate. Our global experience, operational know-how and strong culture allow us to create global sustainability leaders. Purpose of Role Working as a...

  • Senior Manager

    5 days ago

    Singapore NCS National Council of Social Service Full time

    **[What the role is]** Are you ready to shape the Singapore compact through the President’s Challenge (PC)? Join us at the National Council of Social Service (NCSS) as a Strategy Officer, and become an architect of change in our rapidly evolving sector. You will be part of a dynamic team leading in the development and management of the President’s...

  • Senior Manager, Research Strategy and Engagement

    2 weeks ago

    Singapore National Council of Social Service Full time

    **What the role is** We are a close-knit, high-performing, and multi-disciplinary research division in the Singapore Public Service. We are recruiting a Senior Manager to strategise, manage and front a range of research initiatives in Singapore’s social service sector. The senior manager may also be supporting various research conducted by TSRD, including...