Customer Success Associate

4 days ago

Singapore CITY INFRASTRUCTURE SINGAPORE PTE. LTD. Full time

**Who we are**

At Smart City Kitchens, we're dedicated to creating commercial kitchens designed specifically for food delivery. We present a low-risk, mínimal upfront investment, and substantial potential for growth, providing a golden opportunity for small to medium-sized F&B operators to initiate and expand their culinary ventures, be it a restaurant or a flourishing food delivery enterprise, while simultaneously collaborating with enterprises to transform their restaurant businesses into more integral parts of everyday life through our innovative cloud kitchens model.

**What you’ll do**

**Customer Onboarding**:

- Provide new customers with a seamless onboarding experience.Understand client goals and provide tailored support toward their kitchens’ go-live plan.

**Relationship Management**:

- Develop deep relationships with customers through regular, proactive check-in on their business health level and development plan.
- Serve as the primary point of contact for your accounts. Responsible for the inbound inquiries and work with internal stakeholders to provide answers and solutions.
- Manage escalations efficiently while maintaining a high level of customer satisfaction.
- Act as the customer’s advocate internally. Surface issues to internal teams to ensure our customers’ feedback is represented and solutions are prioritized.Ensure customers are paying their invoices on-time and engage proper stakeholders when late payment needs to be escalated; support as necessary.

**Renewals & Projects**:

- Strive for contract renewals and increase customer lifetime value with us.
- Collaborate with the sales team to uncover upsell/cross-sell opportunities.
- Drive customer value-added projects, from ideation to execution, and with the best possible outcome for our customers and business.
- Communicate new initiatives launched by Smart City Kitchens to customers, and obtain buy-ins and sign-ups.

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