Contact Center Specialist

The job location can be either Singapore, Australia, Japan, or Korea. **Responsibilities**: - Lead discovery and requirements sessions to identify customers' business, functional, and technological requirements and deliver solutions to meet those requirements - Work with customers to help them understand all the possible solutions Zoom Contact Center can...

About UsTerra Systemes is a leading customer experience solutions provider. We pride ourselves on delivering exceptional service and empowering our agents to achieve excellence. We are looking for a dynamic and passionate Contact Center Trainer to join our team and drive our training initiatives to the next level.Key Responsibilities:Design & Develop...

Our client is a Listed company, specializing in contact center software and other communication technology. **Principal Responsibilities** - Develop and deliver consulting services that support business development & demand generation of the contact centers - Strong focus on Value Realization Services consulting bookings, new revenue growth and renewal of...

RESPONSIBILITIES Work with Project Implementation Team and support the Contact Centre System in a collaborative environment. Engagement with Client. Manage post implementation support whenever required. Use creative and innovative solutions to solve client problems. Problem solving in identifying problems on systems with data gathering and analysis...

Join to apply for the Manager, Inbound Contact Center role at UOB Get AI-powered advice on this job and more exclusive features. About UOB United Overseas

**About NETS** The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain. The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards...

Job DescriptionWe are seeking a proactive and experienced Team Leader to supervise a team of Customer Service Officers (CSOs) within our Contact Center. The Team Leader will be responsible for overseeing daily operations, ensuring service levels are met, and supporting the professional development of the team. This role also includes handling administrative...

Project planning, deployment and commissioning for projects. - Ability to lead the project; and to provide High & Low level design, tasks scheduling - Presenting of deployment designs to client - Engagement with PreSales team for project effort sizing advisory - Manage post implementation support issues (fault call tickets - P1 case) whenever required -...

SVP - Head of Service Delivery - Contact Center Join to apply for the SVP - Head of Service Delivery - Contact Center role at Citi The SVP - Head of Service Delivery - Contact Center will lead and oversee all aspects of contact center operations, ensuring exceptional customer service delivery, operational efficiency, and compliance to regulatory guidelines....

Senior Officer, Fraud Contact Center – UOB United Overseas