Customer Service

**Customer Service & Distribution Excellence Manager, APAC**

This position will be responsible to drive and integrate the Customer Service operational deliverables aligned to global business outcomes across APAC. Together with stakeholders, this position will drive excellence and augment the need for prioritization ensuring consistent deliverables across the region and additionally aligned to distribution priorities and customer service objectives. This role will also be responsible for digital initiatives in the function with capability assessment by collaborating with cluster teams in APAC.

**YOUR TASKS AND RESPONSIBILITIES**:

- Align, implement & bring differentiated service offerings in APAC by improved response time ratio along with sustainable governance models.
- Work with Country teams within APAC to identify efficiency opportunities from Dynamic customer preferences with aligned factors including Industry trends, changing Go To Market Strategies within APAC, in each cluster for Customer service. Align global and regional teams on APAC Priorities with commercial GTM.
- Bring disruptive, transformational approaches to create new customer experiences & in alignment with differentiated service offerings.
- Develop a clear path for developing & tracking of KPI’S and enhanced service offerings.
- Contribute to overall SCM APAC with operational deliverables and tactical approaches to achieve the overall strategic objectives.
- Ensure programs are positioned and measured in a way that show and nets intended positive business impact by understanding the business, value drivers, and working with APAC team members.
- Work with specific change management teams to develop a standardized Communication strategy to develop a stakeholder communication map, core content, and messaging to bring together the expected outcomes and journey. As a result, engage and enlist support for future models and completed initiatives.
- Evaluation of design and effectiveness of current Operating Business Processes and lead all re-designs and updates of processes that reflect industry's best practices.
- Build Internal Audit program and conduct Internal Audits documenting risks associated with customer service delivery models.

**WHO YOU ARE**:

- Degree in Supply chain / Business. A Post graduation (MBA) is ideal.
- 7+ years cumulative experience in different areas of Customer service & Distribution and Project Management (PMO Certification preferred).
- Key competencies - Customer Focus, Strategic and Digital Mindset, Drives Results, Drives Vision & Purpose, Manages Ambiguity, foster innovation and encourage continuous improvement.
- Outstanding communication, organization and coaching skills required. Ability to manage & manipulate large amounts of data & convert to clear business information in a collaborative way; Strong ability to influence without direct authority.
- Proven experience in digital and market trends and ability to lead effectively in different culture & market environment.

The location of this role can be based across other countries in the Asia Pacific region.

Bayer is an Equal Opportunity Employer/Disabled/Veterans**IMPORTANT NOTE for POTENTIAL US CANDIDATES**: Bayer expects its employees to be fully vaccinated against COVID-19. Bayer active employees are also expected to disclose their vaccination status and if fully vaccinated, provide proof of vaccination status to Occupational Medicine. Bayer defines fully vaccinated in alignment with CDC which is two weeks after completing the two-dose vaccine regimen or two weeks after completing the one-dose regimen. Additionally, Bayer employees are also required to comply with state, local and customer requirements.**IMPORTANT NOTE for POTENTIAL CANADIAN CANDIDATES**: This position requires full vaccination against COVID-19.**Division**:

- Crop Science**Reference Code**
- 781969**Functional Area**:

- Supply Chain Management**Location**:

- Singapore / Across other APAC countries**Employment Type**:

- Regular**Position Grade**:

- VS 1.3