Avp, Lending Services

2 weeks ago

Singapore HSBC Full time

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as **an AVP, Lending Services.**

**Principal Responsibilities**
- Ensure day to day processing is achieved within SLAs and KPIs
- Initiate continuous improvements across all key areas of operations management, people, processes and systems
- Build, maintain then enhance the operations culture/operational excellence of the department
- To deliver high standard of customer service delivery
- Ensure that feedbacks, complaints and enquiries from internal customers are promptly handled
- Participate in project related to process that is required by business partners
- Bring the voice of the customers into the processes
- Initiate continuous improvements across all key areas of operations management, people, processes, systems etc
- Contributes towards the development and performance of staff
- Ensures compliance with regulations, policies, guidelines, audit recommendations and procedures/procedural guidelines are adhered to
- To implement the Group Compliance policy locally by managing compliance risk in liaison with the Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, fostering a compliance culture
- Manage operational risk associated with the role and take action to minimize the likelihood of operational risk occurring, including risk identification, assessment, mitigation and control, loss identification and reporting

**Requirements**:
**Requirements**:

- Min. university degree preferably with at least 4 years in managerial position
- Experience in managing a team is preferred
- Good interpersonal skills
- Strong knowledge of operational processes and related regulations
- Strong analytical mind

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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