Front Office Associate
18 hours ago
**What we are looking for**:
We are looking for an enthusiastic and passionate Front Office Associate to respond to a wide variety of members' and guests' requests by accurately assessing their needs and requests and also adding personal insights and recommendations to achieve maximum customer satisfaction while complying with policies.
**Responsibilities**:
- Greet all Members and Guests enthusiastically and professionally.
- Answer phone and direct calls to the appropriate person/department, and relay information to the caller professionally and tactfully.
- Take messages and relays them to the respective departments.
- Accept reservations from Members for Club events and ensure timely submission to the Events staff.
- Responsible for relaying Club Rules and Bye-laws to Members and Guests.
- Handle and maintain records and data for all categories of members who are visiting the Club.
- Any other tasks as delegated by the General Manager.
**Requirements**:
- Minimum GCE ‘N’ Level and above.
- Minimum 1 year of work experience in a similar capacity.
- **Effectively bilingual in English and Chinese to communicate effectively with Chinese-speaking Members and their Guests.**:
- Able to work rotating shifts, on weekends and public holidays.
- Respectful team player who works cordially with peers and others.
- Self-driven to manage tasks assigned.
- Work well in a fast-paced environment.
- Team player and independent.
- Humble and willing to learn and share to grow together.
**Workplace**:Raffles Place
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