IT Operations Administrator
6 days ago
**Securing the Future with AvePoint**
At AvePoint, we are dedicated to investing in our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us
**Role Overview**: We are looking for a proactive IT Administrator to join our team. This role will support our internal IT operations, ensuring smooth daily operations and solving user issues efficiently. If you're a problem-solver with a strong technical foundation, this role offers you the chance to make an immediate impact.
**Key Responsibilities**:
- Provide end-user support for hardware and software issues, helping resolve productivity challenges.
- Maintain and troubleshoot issues related to hardware, software, and network connectivity.
- Serve as the main point of contact for helpdesk requests and provide timely resolutions.
- Document IT processes and coordinate user training as needed.
- Manage IT hardware assets, maintain inventory records, and coordinate IT asset audits with related teams.
- Oversee office networking, including managing firewalls and switches.
- Maintain virtualization environments and manage virtual machine (VM) allocation.
- Manage account operations, including end-user Active Directory (AD)/Azure Active Directory (AAD) accounts and core systems access.
- Take on additional tasks assigned by the IT Manager or Office Manager.
**Qualifications**:
- Proven experience in IT support, system administration, or a similar role.
- Knowledge of network infrastructure (e.g., firewall, switches) and virtualization environments.
- Cloud operation skillset and experience is preferred.
- Strong troubleshooting skills with hardware, software, and network issues.
- Experience with Active Directory, Azure AD, and managing account operations.
- Excellent communication skills and the ability to coordinate training for end-users.
- Detail-oriented with experience in asset management and documentation.
- Have a good sense of security operation and change management process.
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