Advisor - Customer Service (Service Centre)

**General information**: **Name** Advisor - Customer Service (Service Centre) **Ref #** 1066 **Date** Wednesday, June 11, 2025 **Department** Comm Veh Svc Dept **Description & Requirements**: Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected. **The Opportunity** We are looking for a dedicated Adviser **Responsibilities**: - Attend to customers’ requests for bookings, enquiries and complaints through various channels, in a timely manner - Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement - Build sustainable relationships and trust with the customers and really committing to increase customers' engagement level - Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles - Provide accurate and valid information with appropriate solutions and alternatives to handle customers' requirements and complaints - Capture customers’ feedback on the service levels, and present findings for Management’s review - Assist the Customer Service Manager in evaluating and improving the current practices and processes **Data & Reporting** - Assist the Key Accounts team with report preparation, data collection, and analysis - Maintain and update records of account activities, agreements, and communications - Compile supporting documentation for fleet KPI reports - Forecast key account metrics - Monitor and present KPI trends to the Key Accounts team - Prepare daily, weekly, and monthly performance reports for assigned fleet customers **Job Requirements** **Requirements**: - Minimum Diploma in Business, Operations Management, Logistics, or a related discipline - Strong attention to detail and organizational skills - Proficiency in Microsoft Excel and familiarity with data reporting tools is a plus - Excellent communication and customer‑service orientation - Ability to work collaboratively across teams and manage multiple tasks concurrently **About the Company** "A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. - At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. ""Exceptional Journeys"" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves. - We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognized for commendable people practices such as: HR Asia’s Best Companies to Work Platinum Award in 2024 (10th consecutive year winner) - Happiest Workplace Award 2024 - Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development. - Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016 - Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017 - Merit for Singapore Health Award as awarded by Health Promotion Board - Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards. - Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation - Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation - The emphasis on employee experience has been on the forefront of C&C’s practices. Keen for a career conversation? Connect with us to find out more.