Marketing Operations Manager, Apj

**Company Description**:
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

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**Summary**:
The Marketing Operations Manager’s focus will be to take on responsibilities pertaining to driving planning, budget, effectiveness, efficiencies, and alignment across APJ field marketing.

He/she will lead in the implementation of processes, operational standards, best practices, data, metrics, insights, and systems to maximize the business impact and results from all APJ marketing investments and resources.
**Responsibilities**

Drives annual planning process:

- Takes full ownership of APJ Marketing annual planning process
- Partners with sales, marketing, global sales development, finance and other cross functional teams to drive planning process through to completion

Budget management:

- Works directly with Marketing Operations Director and Field Marketing teams to ensure budget linearity
- Keeps close eye on spend and ensures all global budget deadlines and targets are met
- Liaises directly with global finance and leadership to ensure budget requirements can be met

Project Management:

- Owns and manages major project lifecycles
- Develops design documents to define project scope and identify stakeholders
- Provide clear communication to cross-functional teams and management on status of projects (e.g., proposals, roadmaps, resource requirements, issues, and priorities)
- Designs and implements communication plans to ensure all parties are informed and updated
- Follows-up with assigned resources continuously manage the productivity of the team, project timelines and deliverables.
- Balances multiple projects and employment schedules to meet the management team’s goals

Analysis and Communication:

- Gains access to in-house reporting tools to facilitate the generation of reports
- Gathers, compiles, and sorts data to facilitate reporting and analysis
- Distributes reports to stakeholders concisely and effectively

**Qualifications**:
**To be successful in this role you have**:

- An undergraduate degree in marketing/business (or equivalent) is preferred
- 5+ years experience in marketing, sales/marketing operations, or related experience; MBA preferred
Project management and team management skills required
- Strategy to Execution Mindset, Results Focus, Teaming and Collaboration Skills
- Strong abilities in Microsoft office - strong excel and powerpoint skills strongly preferred
- Strong familiarity with marketing data tools & platforms

**Additional Information**:
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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**Work personas**

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

**Required in Office**

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

**Flexible**

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

**Remote**

A remote work persona is defined as an employee who perfo