Customer Success Representative

**ABOUT LGC BIOSEARCH TECHNOLOGIES**:
**Order Processing**
- Adhere to proper pricing policies and ensure selling price are correctly maintained in ERP.
- Support line manager in maintenance of correct pricing file in ERP
- Support commercial and service team in direct customers/distributor quotations and order fulfilment.
- Sales order processing & management - ensure accuracy of booking into ERP system and timely execution of purchase order to overseas business units in Europe, USA and China with close follow up of shipment schedule and logistics matters.
- Cross departmental collaboration with internal business units to get alignment and render excellent support to customers.
- Manage invoicing after order fulfilment.
- Warranty, spare parts & inventory logistics coordination in Singapore.
- Involve in Continuous Process Improvement projects (LEAN leadership program to identify waste in processes & avoid burnout).

**Support Task**
- Manage internal and customer enquiries on product availability, prices, delivery times, and the status of orders
- Handle customer complaints, processing of claims and returns as well as proper documentation of each case.
- Support the shipment of product samples from business units to customers/distributors upon approval from the management.
- Empathy and having sense of urgency in supporting customers in resolving quote and shipment issues promptly.
- Monitor account receivables, follow-up with relevant parties/customers to provide timely payment as accordance to payment schedule.
- Working closely with the relevant parties to manage customer accounts including the setting of credit limits and payment terms in ERP with guidance from the Commercial & finance team.
- Back-up for other CSRs in APAC as and when required.
- Conduct and maintain inventory checks and offer logistics support including product packing and shipment as and when required.
- Day-to-day administrative tasks
- Plan and execute events.
- Any other ad-hoc duties assigned by the Manager.

**Qualifications**:

- Minimum O Level with relevant experience or Diploma in business, related service industries or equivalent.
- 3-5 years of relevant working experience in Order Support/Supply Chain/Shipping line is preferred
- Ability to establish rapport with customers as the role will involve significant customer and distributor support calls
- Strong listening and problem solving skills
- Good understanding of sales order processes and logistic matters.
- Service oriented with positive attitude. Customer-focused and a team player
- Able to work in highly-matrixed organization and manage stress well.
- Strong organisational and time management skills, with the ability to perform and prioritize multiple tasks efficiently
- Familiar with Microsoft Applications (Excel, PowerPoint etc.)
- Good communication skills in English and having ability to communicate in Chinese will be a plus. to support Chinese speaking counterparts.

If you are a Customer support person who is passionate about building strong customer allegiance through continuous process improvement and optimization across functions and stakeholder to help build SOPs and able to thrive in a data driven work environment, you are welcome to apply.

**Additional Information**:
**ABOUT LGC**:
**OUR VALUES**
- ** PASSION**:

- ** CURIOSITY**:

- ** INTEGRITY**:

- ** BRILLIANCE**:

- ** RESPECT**

**EQUAL OPPORTUNITIES**

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.