Desktop Analyst

2 days ago

Singapore ASIAONE ONLINE PTE. LTD. Full time

**About the job**:
AsiaOne, a leading digital content provider in Singapore, is seeking a passionate and detail-driven tech enthusiast to join our Information Technology (IT) team. This entry-level role is your gateway to hands-on technical support and IT system management. You'll be instrumental in keeping desktop systems running smoothly, assisting end-users, and managing key tools like Microsoft Intune and SharePoint. If you’re eager to make an impact in tech, this is your chance.

**Your Mission**
- Deliver first-line technical support concerning desktop hardware, software, and peripherals, ensuring that issues are resolved promptly and efficiently.
- Install, configure, and troubleshoot Windows and macOS operating systems to ensure optimal performance.
- Assist in the configuration, maintenance, and deployment of desktop and computers, Internet of Things (IoT) devices, printers, and mobile devices.
- Facilitate the configuration and management of Microsoft Intune for device management, enrollment, policy enforcement, and compliance monitoring.
- Assist in managing and maintaining SharePoint sites, including user access, permissions, and basic content management.
- Facilitate the creation and administration of Microsoft Entra accounts, encompassing the management of user profiles, permissions, and access within both cloud and on-premises systems.
- Assist in the response to cybersecurity-related incidents that impact the end-user desktop environment, such as malware infections or unauthorised access, under the supervision of senior IT personnel.
- Conduct asset management by tracking, updating, and maintaining inventory of IT hardware and software assets to ensure accuracy and compliance
- Document support tickets, solutions, and procedures within the IT service management system.
- Conduct regular maintenance and inventory assessments on information technology equipment.Stay updated on emerging IT trends and technologies to contribute to process improvements.

**What You Bring**
- Diploma or Higher Nitec in Information Technology, Computer Engineering, or a related field from ITE or a Polytechnic.
- Familiarity with IT hardware troubleshooting (desktops, laptops, printers, etc.).
- Strong problem-solving skills and a customer-service-oriented mindset.
- Ability to work independently and as part of a team in a fast-paced environment.Excellent communication skills, both verbal and written.

**Bonus**
- Knowledge of Microsoft Intune for device management and configuration.
- Experience or familiarity with Microsoft SharePoint administration or content management.
- Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP).
- Exposure to ITIL processes or service desk ticketing systems.
- Certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate or CompTIA A+ are a plus.

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