IT Support Analyst

3 days ago

Singapore GETRONICS SOLUTIONS (S) PTE LTD Full time

**Job Title: IT Support Analyst**
- Deliver IT services to internal customers in Singapore and not limited to SEA & Taiwan Countries.
- Provide support to GRC, Office and Warehouse Support.
- Maintain system documentation, IT Inventory and change control logs.
- Ensuring new hire are provided with the required hardware on time before the new hire on board.
- Diagnosing PC / Hardware faults and supply solutions as required.
- Assisting in the updates of software patching as required e.g. Anti-virus and Windows Server Updates.
- Assisting technical staff in the event of Major incident or critical system failures.
- Assisting employees with software and hardware issues e.g. Microsoft Office, printers, mobile and other
- Will need to be on call during non-office hours to support 24 x 5 and Quarter-End Support even during weekend.
- Attending post monthly server patching verification on Sunday to make sure the Servers are in working

condition. Travelling on-site is needed if the Server need physical restart.
- Other duties as assigned.

**Education**

Bachelor’s degree in IT or equivalent experience.

**Experience**
- 5+ years of IT professionals experience in a fast-paced, MNC company environment.
- Relevant technical certificates a plus. (Server, Network, Application, IT Project Management)
- Broad knowledge of hardware, software, desktop support and IT security is required.
- Hand-on Experience in Server Room Support and Client Desktop Support.
- **Working experience in Warehouse environment and on call duty **.
- **Have experience in Handheld barcode scanner, barcode printer, E1/SAP Printer support.**

**- Have experience with inbound and outbound warehouse operation.**
- 30% travel required to other sites when needed.

Knowledge, Skills, Abilities
- Some Knowledge on network and Servers are required. (We have internal Network & Server Team).
- Mount Cisco Router/Switch/ Dell Server.
- Setup UPS alerts and Server Contingency planning.
- Basic Server OS installation and RAID setup.
- Minimum 4-5 years’ experience in IT Site Support/Service Desk Level 3/ Desktop Support.
- Microsoft SCCM knowledge for software distribution and computer formatting skills using it.
- Knowledge in IT ticketing System like Remedy and ServiceNow is needed as we will be working according to

ticket SLA.

before escalating to Application Team

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