CRM Functional Consultant
1 day ago
This is a 12 months contract assigned to our client
Work Location: To be confirmed
Salary Range : $7,000-$9,000
Job Scope
1. Analyze an organization and design its processes and systems, assessing the business model and its
integration with technology.
2. Assess current state, identify customer requirements, and define the future state and/or business
solution.
3. Research, gather and synthesize information.
**Job Description**:
1. Translate business requirements into CRM business solutions
2. Identify key stakeholders for requirements gathering; elicits and documents requirements and validates
against scope
3. Contribute to requirements management, including approval, communication, traceability, and re-use
4. Contribute to transfer of functional requirements to development and test team members
- Leverage CRM
workflow technology to automate business processes
5. Determine, in collaboration with business and IT stakeholders, patches and upgrades needed to the CRM
system in order to meet evolving business requirements
6. Stay informed on updates and new releases in CRM technologies
7. Educates end users on CRM functionality, as needed
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