CRM Functional Consultant

6 days ago


Singapore ZENITH INFOTECH (S) PTE LTD. Full time

This is a 12 months contract assigned to our client

Work Location: To be confirmed

Salary Range : $7,000-$9,000

Job Scope

1. Analyze an organization and design its processes and systems, assessing the business model and its integration with technology.

2. Assess current state, identify customer requirements, and define the future state and/or business solution.

3. Research, gather and synthesize information.

**Job Description**:
1. Translate business requirements into CRM business solutions

2. Identify key stakeholders for requirements gathering; elicits and documents requirements and validates against scope

3. Contribute to requirements management, including approval, communication, traceability, and re-use

4. Contribute to transfer of functional requirements to development and test team members
- Leverage CRM workflow technology to automate business processes

5. Determine, in collaboration with business and IT stakeholders, patches and upgrades needed to the CRM system in order to meet evolving business requirements

6. Stay informed on updates and new releases in CRM technologies

7. Educates end users on CRM functionality, as needed



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