Production Support
6 hours ago
Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner.
- Ensures that all stakeholders are sufficiently involved in the Problem Management process. Act as project Leader facilitating weekly problem management meetings with Sr. technical staff reviewing root cause and corrective actions. Contributes metrics-based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable.
- Participate in knowledge transfer to ensure better grasp of the product and domain.
- Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments
- Provide Application Support for Foreign Exchange Applications.
- Champions security culture on the area of work. Promotes security practices
- Act as gatekeeper for all Production releases and ensure compliance to all controlled processes.
- Collaborate closely with other internal technical teams/business users in investigating, testing and implementing Application fix
- Follow escalation procedures during outages
- Responsible for handling Change Management, raising Change Request and scheduling for the implementation of fixes and enhancements.
- Act as a facilitator and coordinate between various teams like Infrastructure, Level 1, Application vendor to resolve complex issues and outages
- Ensure accurate and timely incident and problem logging
- Track incidents and provide regular updates to users on request status and progress
- Perform Root Cause Analysis and Regular Reporting to identify areas for review for improvement
- Write Unix scripts and suggest automation to improve efficiency/effectiveness of support team
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: $7,000.00 - $9,000.00 per month
**Benefits**:
- Health insurance
- Parental leave
Schedule:
- Day shift
- On call
Supplemental pay types:
- Performance bonus
**Experience**:
- Application support: 5 years (preferred)
- Banking: 2 years (preferred)
Work Location: In person
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