Customer Support Agent

4 days ago

Downtown Core, Singapore Janio Asia Full time

**ABOUT JANIO**

Janio is a cross-border smart logistics solutions provider in Southeast Asia (SEA), connecting merchants, logistics partners, and major industry players across the globe. As we advance towards building this integrated end-to-end logistics network of key players, our evolving data-intelligent platform will empower SEA’s ecommerce businesses to scale quickly and reliably.

**THE ROLE**

As a Customer Support Agent, your primary responsibility is to ensure that our customers receive the highest level of service and support. You will be responsible for answering customer inquiries, resolving issues, and providing information about our products and services. You will work closely with other team members to ensure that customer inquiries are handled efficiently and effectively.
- Resolve customer issues by providing appropriate solutions and alternatives.
- Provide accurate and up-to-date information about our products and services.
- Document all customer interactions and maintain accurate records.
- Collaborate with other team members to resolve complex customer issues.
- Stay up-to-date with product and service knowledge and changes.
- Assist with order processing and shipping inquiries.
- Process returns and exchanges according to company policies.
- Maintain a positive and professional attitude at all times.
- Proactively and independently work to meet and exceed established customer service and performance goals.
- Handling administrative tasks when required

**THE REQUIREMENTS**
- Tertiary diploma or equivalent.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and ability to think critically.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong attention to detail and accuracy.
- Familiarity with customer service software and tools.
- Ability to work independently as well as part of a team.
- Flexibility to work weekends, evenings, and holidays if required.

**Preferred Qualifications**:

- Previous experience in a customer service or support role within logistics
- Knowledge of CRM systems and processes.
- Bachelor's degree in a related field.

**Job Types**: Full-time, Permanent

**Salary**: $1,800.00 - $2,000.00 per month

Work Location: In person

  • Product Solutions Director, Agent Specialist

    2 weeks ago

    Downtown Core, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** Unlock your potential as a leader in product solutions, where you will guide sales advisory, optimize complex problem-solving, and shape customer-centric strategies. Leverage your expertise to make a lasting impact in a fast-paced, collaborative environment. As a Product Solutions Director in Regional Agent Specialist team, you are an...

  • Reservation Agent

    2 days ago

    Downtown Core, Singapore A. SUNSET OPERATIONS PTE. LTD. Full time

    Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people...

  • Customer Support Manager

    5 days ago

    Downtown Core, Singapore RIDA GLOBAL Full time

    **About Rida** Rida is a cutting-edge AI-powered delivery operating system that is revolutionizing the way businesses manage their logistics. Its advanced AI algorithms and real-time delivery optimization capabilities automate processes, reduce costs, and decrease the number of delivery vehicles on the road by 20%, resulting in a decrease in carbon...

  • Full Stack Software Engineer for Agentic Ai Startup

    7 days ago

    Downtown Core, Singapore CarbonCopies AI Full time

    **About CarbonCopies AI**: CarbonCopies AI is a pre-seed B2B SaaS startup focused on enhancing productivity through agentic AI that mimics user segments to test, validate, and optimize the consumer journey. We're on a mission to create the next generation of productivity tools that streamline workflows and optimize conversion. **The Challenge**: -...

  • Front Office Guest Service Agent

    3 days ago

    Downtown Core, Singapore Dao by Dorsett AMTD Singapore Full time $35,000 - $45,000 per year

    We are looking for a Guest Service Agent/ Executive to join our exciting and fast-growing company. Based at Dao by Dorsett AMTD Singapore, you have an important responsibility - but like all positions in Dao, you are not alone We are here to assist by supporting you with great practices. You will have the chance to work with a great team of people, and more...

  • Customer Service Call Centre Agent

    2 weeks ago

    Downtown Core, Singapore U3 InfoTech Pte Ltd Full time

    **Position Overview**: **Key Responsibilities**: - Provide personalized service to customers over the telephone, addressing inquiries related to banking products, accounts, and services in an effective and efficient manner. - Listen actively to customers' needs and concerns, demonstrating empathy and understanding throughout the interaction. - Consistently...

  • Executive, Customer Support

    4 days ago

    Downtown Core, Singapore Aon Corporation Full time

    Posting Description: **Executive, Customer Support** **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients...

  • Customer Support

    3 days ago

    Downtown Core, Singapore AVALLIS FINANCIAL PTE. LTD. Full time $40,000 - $60,000 per year

    Key ResponsibilitiesHandle client inquiries about policiesCoordinate with insurers and clients regarding policy and renewal mattersProvide administrative support to the teamRequirementsMinimum Diploma qualification in any disciplineCandidates with at least 2 years of relevant experience will have an added advantageCandidates with the required Insurance...

  • Case Coordinator, Customer Care

    2 weeks ago

    Downtown Core, Singapore Foot Locker Corporate Services, Inc. Full time

    Coaching, support and train the mentors to improve the handling time of escalated cases by further optimizing process and improving the overall knowledge of the team. - Responsible for monitoring and improving the quality of the interactions as perceived by the customers by simplifying processes where possible. - Identifying misconduct and managing escalated...

  • Business Development Manager, Distribution

    1 day ago

    Downtown Core, Singapore dfba8c38-ea94-446a-b800-c5ef6891dfd2 Full time $60,000 - $120,000 per year

    We are seeking highly-motivated individuals with professional experience to join our team as Business Development Manager, Distribution.ERGO Insurance Pte. Ltd. is a registered general insurer regulated by the Monetary Authority of Singapore. We are a wholly owned Singapore subsidiary of ERGO Group AG, one of the major insurance groups in Germany and...