Retail Operations Specialist

1 week ago

Queenstown, Singapore RSM Stone Forest Full time

**Key Responsibilities**

1. Event Operations:

- Develop and execute event plans for in-store promotions and product launches.
- Coordinate with marketing and sales teams to ensure events are aligned with company objectives.
- Manage event logistics, including vendor coordination and budget management.
- Analyze event outcomes and provide recommendations for future improvements.

2. Retail Store Inspections:

- Conduct regular store inspections to ensure compliance with company policies and standards.
- Identify areas for improvement and implement corrective actions.
- Evaluate store performance metrics and provide feedback to store managers.

3. Training and Development:

- Design and implement comprehensive training programs for retail staff to enhance product knowledge, sales techniques, and customer service skills.
- Monitor training effectiveness and adjust programs as needed to ensure continuous improvement.
- Develop and maintain a library of training materials and resources.
- Conduct periodic assessments to identify training needs and gaps.

4. Sales and Performance:

- Set and achieve sales targets for assigned stores.
- Implement strategies to increase customer traffic and conversion rates.

5. Customer Relations:

- Ensure high standards of customer service are maintained across all stores.
- Address customer complaints and feedback promptly and effectively.

**Job Requirement**
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 5+ years of experience in retail management, with a focus on operations and events.
- Proven track record of developing and implementing effective training programs.
- Strong analytical skills with the ability to interpret sales data and customer feedback.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficiency in Microsoft Office Suite and retail management software.

Physical Demands:

- Ability to stand and walk for extended periods during store inspections and events.
- This role will be based in Singapore with regular visits to retail stores and event venues across Southeast Asia.

**Job Types**: Full-time, Permanent

Pay: $3,500.00 - $5,000.00 per month

Schedule:

- Monday to Friday

Supplemental Pay:

- 13th month salary
- Performance bonus

Work Location: In person

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