Service Delivery Manager

3 days ago

Singapore HSBC Full time

-Job description

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high calibre professional to join our team as a **Service Delivery Manager - Transfer Agency.**

**Principal Responsibilities**
- Manage CPF investment process for unit trust
- Ensure proper process flows and procedures are in place for the handling CPF investments
- Be the point of contact for agent banks and CPFB
- Review of set up templates and ensure that static data set up are raised by the operations team accurately and completed timely and according to Fund Manager’s instruction
- Ensure appropriate mechanisms are in place to track and document the instruction received and implement effective solutions to maintain client satisfaction
- Ensuring proper procedure and timely update of the Fund Manager’s changes to the set up instruction
- Facilitate the execution of day-to-day operations for the transfer agency services in processing, reporting and query handling activities
- Develop streamlining focus for service delivery improvement, risk mitigation and/or enhanced product offering
- Maintain internal control standards, including timely implementation of internal and external audit observations
- Develop streamlining focus for service delivery improvement, risk mitigation and/or enhanced product offering
- Undertake and lead projects as assigned from time to time including User Acceptance Test
- Service oriented and client focused, proactive and responsive approach
Requirements
- University degree with relevant disciplines preferred
- A minimum 5 years of experience with knowledge in Transfer Agency, fund services or related areas preferred
- Self-motivated with the ability to think, and act independently combined with an ability to work under pressure to meet tight timelines
- Operational knowledge of banking products especially unit trusts
- Good interpersonal and communication skills
- Strong Team Player and have the ability to work with others

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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