Operations Policy

4 days ago

Bukit Merah, Singapore SG Enable Ltd Full time

**Overall Job Responsibility**:

- As part of the Service Administration Division, you will work with various Social Service Agencies and Government agencies to oversee and manage different disability programmes and services, to ensure that they continue to support and meet the needs of persons with disabilities and their caregivers.**Duties and Responsibilities**:
**Operations Policy and Planning**
- Support the operationalisation of the Ministry of Social and Family Development (MSF) funded disability programmes and schemes.
- Ensure disability programmes and schemes are implemented effectively to meet their policy intentions.
- Review operational issues and proposing solutions translated to clear operations guidelines and processes to support streamlined and efficient service delivery on the ground.
- Engage and partner internal and external stakeholders, including MSF’s Enabling Services Division and other MSF divisions, to review service models and gather ground feedback/inputs to refine key processes and measurements.
- Develop and create Standard Operation Process and operations guidelines to ensure proper knowledge management.
- Analyse operational data and streamline processes to improve service efficiency to persons with disabilities and their caregivers.
- Work closely with policy teams in MSF and serve as a bridge between them and the service and programme management teams in SG Enable.

**Implementation of Social Residential Home Bill (SRHB)**
- Support DD and AD (Operations Policy) to review and propose the baseline and customised standards of care (SOCs) for the disability homes.
- Work with MSF on consultation with operators on SRHB licensing framework.
- Develop the new licensing checklists based on SRHB, and review current approaches to licensing which includes work processes and licensing regime
- Propose staging plans for implementing licensing across disability homes and prepare operators for compliance

**Sector Planning and Development**
- Support in the manpower planning and competencies of disability professionals to build capability for the disability sector.
- Conduct data analysis and trend projection to provide inputs to ministries for service improvements and future developments of disability programmes and schemes.
- Conduct benchmarking exercises for disability service providers and develop a quality and standards framework.

**Others**
- Secretariat duties and any other ad-hoc duties assigned

**Qualifications, Knowledge and Experience**:

- A good Degree in any discipline, with minimum 2 years of relevant experience. Experience in Operations policy work will be preferred.
- Strong verbal and written communication and interpersonal skills with the ability to build strong working relationships at all levels.
- Energetic and enthusiasm with a strong client focus.
- Possess good analytical and problem solving skills with an ability to remain focused on outputs and to adjust delivery mechanisms to meet deadlines and client needs
- Able to manage multiple projects with excellent project management skills and to thrive under pressure in a fast-paced environment
- Good organization skills, meticulous and diligent to manage competing time demands for multiple projects within given timeframes.
- Team-player who shares knowledge and displays initiative in assisting colleagues.

**Additional Information**:
- Please state in your detailed resume your:
- 1. Current and expected salaries and annual package- 2. Reason for leaving current employment (if applicable)

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