Guest Experience Executive

5 days ago

Singapore KULNARI ADVENTURE GOLF PTE. LTD. Full time

Kulnari Mystery Golf is a minigolf tourist attraction and we are looking for talented guest experience executives to join our friendly team. Your role will include the following:
Admissions and ticketing
Membership engagement and retention strategies.

We are looking for a service oriented individual with great interpersonal and communication skills who can handle queries from visitors on admissions, ticketing, membership policies and procedures.

You will also need to identify with your team to identify guest service needs.

Must be prepared to work shifts including weekends, evenings and even on public holidays. You must be prepared to be on your feet. We offer a 4 day work week - (44 hours)

Tasks
- Assist in analysing data to understand customer behaviours.
- Conduct investigations of incidents.
- Deploy operations crew personnel to direct crowd flows through the attraction sites.
- Develop crowd control measures.
- Direct operations crew to regulate queue times in accordance with queue management methods.
- Ensure operations teams comply with business continuity plans.
- Execute emergency response procedures.
- Gather feedback from internal stakeholders.
- Gather visitor feedback.
- Implement customer service procedures.
- Implement health, safety and emergency response and risk assessment procedures.
- Manage admissions and ticketing, membership, guest services and operations crew activities.
- Prepare incident reports.
- Recommend improvements on communicating safety rules to attractions guests.
- Resolve escalated service issues.
- Ability to handle social media posting and conversant in handling social media platforms.

Salary will commensurate with experience.

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