Lead, IT Administration

Hex Trust is Asia’s leading provider of digital asset custody solutions for Banks & Financial Institutions, using leading-edge Blockchain technology. Led by innovators from the financial services industry, Hex Trust has built a proprietary platform that delivers a new way for financial institutions, asset managers, and corporations to safely and efficiently operate in the Blockchain ecosystem. Institutional adoption of digital assets and DeFi requires a fundamental shift in the way banks and financial institutions operate. Hex Trust is the link that connects the traditional financial world to the digital assets ecosystem.

**Position Summary**

At Hex Trust, we’re building trust In the digital ecosystem and we’d like you to help us deliver on that promise. Providing enterprise-grade custody services like ours requires an unwavering commitment to security and an understanding of the importance of maintaining a secure infrastructure. We’re a small, but growing group looking for an engineer able to help put the right tools and processes in place and help take our business to the next level

**Duties & Responsibilities**
- Design, set up and manage the internal IT infrastructure and digital workplace
- Provide a responsive support for internal end-user
- Coordinate and communicate service outages, upgrades and maintenance to the end-user
- Perform periodic system health checks, upgrades, CVE patches and hardware refresh
- Provision end-user devices and related accessories, including security devices
- Maintain a reliable and trackable IT asset inventory
- Manage the office network and remote access services for local and remote colleagues
- Identify deficiencies and potential pitfalls, and implement pre-emptive solutions
- Work with service providers on project and BAU activities
- Support new employee onboarding, including access and equipment provisioning
- Support employee off-boarding, including IT asset recovery and access removal
- Automate tasks with scripting. E.g., bash/zsh, Python, AppleScript, Google Apps Script
- Work with DevOps and infrastructure engineers on system integration, release and upgrade
- Enhance operating procedures, system stability and employee experience
- Implement BCP solutions and ensure invocation readiness
- Implement best practices in workspace administration
- Implement security protocols and user training to minimize potential threats
- Adhere to the firm’s policies and conform to regulatory requirements

**Requirements**:

- Degree or above in Computer Science or related discipline
- At least 8 years’ relevant experience in system administration at enterprise scale
- A passionate, proactive and result-driven professional with proven ability to work against deadline
- Ability to manage changing priorities and resolve conflicts
- A track record of driving change and user adoption
- An excellent communicator, critical problem solver and great team player
- Demonstrable skills managing IT infrastructure and collaboration platforms
- Experience in directory service, RBAC, identity and access management
- Practical knowledge of device management in a hybrid Win/Mac/Linux environment
- Strong knowledge of SaaS tools, e.g., Microsoft 365, Google Workspace, Slack, Atlassian
- Knowledge of Linux sysadmin is a big plus

**Benefits**

As one of the leading Web3 innovators, **Hex Trust** offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space.

At Hex Trust, we are proud of our **R.A.P.I.D.** culture:

- **R**espect and Inclusion
- **A**gile
- **P**assionate
- **I**ndivisible
- **D**riven by integrity

Join us at **Hex Trust** and not only can you look forward to working with blockchain professionals to build the decentralized future, but also:

- Competitive Salaries & Bonuses
- Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.)
- Flexible Work Arrangements
- Access to Corporate Discounts and exclusive Employer Perks
- Medical & Retirement Plans
- Professional Learning and Development Opportunities
- Elevate your work using cutting-edge technology
- Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
- Regular company & social events
- Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status._