Incident Manager

7 days ago


Singapore Binance Full time

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

We are looking for a talented Incident Manager to join our TechOps team.
- It will include close cooperation with our Customer Support, internal Dev/Infra teams, Communication/PR as well as other parties.
- This is a full-time position that can be remote, and work in APAC timezone.

**Responsibilities**:

- Lead and drive major incidents towards mitigation and resolution with multiple counterparts, and effectively coordinate production incidents resolution across multiple teams
- Provide excellent incident communication to stakeholders
- Lead and/or participate in Post Incident Review and Problem Management meetings with key stakeholders to review events and opportunities for ongoing improvement
- Work within a global shift rotation, covering local day-time hours, including holidays and weekends, on a rotational basis
- Continuously look for automation and improvement opportunities for Incident Management processes, tools and best practices
- Provide technical support and handling urgent escalation from external or internal customers or users in a production environment with high-volume of transaction traffic
- Work closely with product and DEV teams, and participate and follow up in iteration, release and roadmap planning timely

**Requirements**:

- 5+ years of experience in similar roles - e.g. Incident Manager, Technical Escalation Engineer, etc
- Must have strong capabilities to identify, analyze and resolve problems logically and systematically
- Strong technology experience in Unix/Linux with shell scripting, databases (Oracle, MySQL), Web or App related DEV, Technical Support, QA or project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix
- Critical communication skill,must be technically literate and be able to articulate technical issues in a meaningful way to both engineers and executive level management
- Crisis management skill: ability to maintain calm during stressful situations; demonstrate leadership skills under fast-paced, highly dynamic situations, pursue multiple threads at the same time, and drive solution for complex issues
- Understanding of software development methodologies and coding standards (CICD)
- Understand ITIL process, experience in Change Management, Incident Management, Problem Management
- Experience with defining support process and escalation management
- BS/MS in Computer Science, Math or related scientific disciplines
- Background in Software Development is a plus
- Experience in AWS is a plus
- Experience in Incident Management role in large Internet companies is preferred

**Working at Binance**
- Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
- Fast moving, challenging and unique business problems
- International work environment and flat organisation
- Great career development opportunities in a growing company
- Possibility for relocation and international transfers mid-career
- Competitive salary
- Flexible working hours, Casual work attire
._


  • Incident Manager

    1 week ago


    Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full time

    The Incident Manager is assigned to lead and improve resolution of Major Incidents (with Priority of P1 and P2). - A key component of this role is to ensure consistency and control over the management of Major Incidents. - During Major Incidents, the Incident Manager is seen as the owner of the Major Incident, with overall responsibility for enforcing proper...

  • Incident Manager

    7 days ago


    Singapore R SYSTEMS (SINGAPORE) PTE LIMITED Full time

    **Job Summary** - Incident and Problem Management is responsible for the delivery and management of technology services to the firm, working with customers, internal service delivery units, and suppliers to ensure an appropriate level of service is delivered. - The Event, Incident, & Problem Management focus specializes in identifying and managing the...

  • Incident Manager

    7 days ago


    Singapore R SYSTEMS (SINGAPORE) PTE LIMITED Full time

    **Job Summary** - Incident and Problem Management is responsible for delivery and management of technology services to the firm, working with customers, internal service delivery units, and suppliers to ensure an appropriate level of service is delivered. - The Event, Incident, & Problem Management focus specializes in identifying and managing the lifecycle...

  • Incident Manager

    1 week ago


    Singapore Tata Consultancy Services Limited Full time

    Roles & Responsibilities: Point of contact for all Major Incidents (24x7) when it is reported Facilitates with relevant business & technology group to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation, and...

  • Incident Manager

    2 days ago


    Singapore NTT SINGAPORE PTE. LTD. Full time

    Incident Manager The Incident Manager has the primary responsibility is to ensure consistent delivery of quality Major Incident Management services. These incidents are complex and high priority by nature, with resources based in multiple locations across the globe involving different countries, cultures, people and technologies. The primary goal of the...

  • Incident Manager

    4 hours ago


    Singapore NTT SINGAPORE PTE. LTD. Full time

    Roles & Responsibilities Incident Manager The Incident Manager has the primary responsibility is to ensure consistent delivery of quality Major Incident Management services. These incidents are complex and high priority by nature, with resources based in multiple locations across the globe involving different countries, cultures, people and technologies. The...

  • Incident Manager

    2 weeks ago


    Singapore Adyen Full time

    **This is Adyen** Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...

  • Incident Manager

    1 week ago


    Singapore Adyen Full time

    **This is Adyen** Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Meta, Uber, H&M, eBay, and...

  • Incident Manager

    1 week ago


    Singapore Randstad Singapore Full time

    Join to apply for the Incident Manager role at Randstad Singapore Get AI-powered advice on this job and more exclusive features. Job overview The organization is seeking an experienced Incident Manager to join the technology operations team. This role is responsible for driving the resolution of critical technology incidents across regional and global...

  • Incident Manager

    1 week ago


    Singapore Randstad Singapore Full time

    Description Join to apply for the Incident Manager role at Randstad Singapore About the Company Our client is a leading global financial institution with a strong presence in Asia. With an established reputation in corporate and investment banking, the firm is committed to driving innovation, technology adoption, and operational excellence to deliver...