Incident Response Analyst

2 days ago


Singapore ByteDance Full time

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance.

The global Monetization Integrity team ensures safe and quality experiences between users, creators, and businesses. The team is responsible for creating scalable and reliable solutions that allow users and businesses to interact in a trustworthy manner, always working to anticipate and protect against threats.
- Investigate, analyze and resolve complex, high-priority incidents and escalations based on Advertising Policies;
- Perform root cause analysis and draft post-mortem reports to identify risk areas and translate into recommendations;
- Monitor, research and report on relevant external risks;
- Collaborate with global cross-functional teams, including Product, Policy and Legal, on investigations and risk mitigation solutions;
- Identify opportunities to improve processes and policies at scale to reduce risk;
- Serve as primary point of contact to provide ad-hoc risk investigations support to stakeholders in high-pressure situations.
- Bachelor degree in any discipline;
- 3-year experience in risk investigations or operations (preferably in online operations), incident management, trust & safety or management consulting;
- Experience in risk control, crisis management, public relations, or public policy a plus;
- Experience in and/or demonstrable knowledge of domains such as risk, payments, e-commerce, information security, and/or online advertising;
- Ability to collaborate and influence across teams and regions;
- Strong analytical skills;
- Proficiency in SQL or Python a plus;
- Proficiency in English and Chinese, fluency in other Asian languages a plus;
- Willing to work flexible hours based on business needs.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.



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