Manager, Apac Vendor Operations

1 week ago

Singapore Meta Full time

**Manager, APAC Vendor Operations - Product & Services Operations Responsibilities**:

- Accountability for APAC service delivery across multiple sites / vendors for our Ads business support, leading a team of vendor managers supporting APAC vendor sites across several operations teams, channels and languages, supporting a broad range of services for all of Meta’s APAC’s clients for a double digit billion dollar ads business
- Actively contribute to shaping vision, identifying strategic initiatives as part of a global vendor mgmt leadership team to help transform Meta's vendor operations and maximize impact of our vendor workforce in partnership with internal cross-functional teams s to build next generation service. Drive alignment on staffing, infrastructure, tooling investments.
- Define and execute on strategies to maximize impact and efficiency of our vendor workforce while delivering best-in-class client experience
- Lead and develop vendor managers to further deepen domain expertise and foster a culture of integrity, service excellence, accountability, innovation, best practice sharing across a global operations team and build external partner / vendor relationships that mirror this culture
- Communicate feedback, challenges, roadblocks, insights effectively and concisely to appropriate audiences and stakeholders

**Minimum Qualifications**:

- 12+ years of experience in Vendor Management / Operations roles in domains such as customer service, technical client support, compliance, risk, shared services, business process outsourcing, including at least 3 years of people management experience
- Bachelor’s degree, Master's degree or equivalent is a plus
- Strategic thought leadership and superior analytical skills, routinely identifies highest leverage opportunities and proactively initiates appropriate programs to increase value we deliver for our clients and shareholders
- Able to work/build relationships with cross-functional teams with ease, delivering impact consistently through seamless communication, influencing teams towards achieving goals
- Proven track record of delivering transformational impact on large scale multi-lingual outsourced workforce regarding client experience and efficiency
- Deep domain expertise in all aspects of large-scale operations, specifically vendor management, outsourcing and workforce management / tooling / capacity planning / project management / vendor compliance requirements
- Superior fiscal / budget management and commercial / contractual and sourcing expertise
- Ability to remain calm and effective under pressure and coach teams to effectively navigate and communicate in a fast paced and ambiguous environment
- Ability to contribute at both strategic and operational levels

**Preferred Qualifications**:

- Technology / advertising industry domain expertise including deep understanding of client needs for direct clients and agencies
- Location strategy, sourcing and contract management / negotiation experience

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