Assistant Housekeeping Manager

**Job Highlights**
- Dynamic working environment
- Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

**Responsibilities**:

- To support Executive Housekeeper to create an environment for the team to successfully execute all Housekeeping operations ensuring both guest and employee satisfaction, and highest level of cleanliness.
- To oversee day-to-day operations relating to the Housekeeping Department (including Rooms) and administer supervision of all housekeeping staff in conjunction with the Executive Housekeeper.
- Effective and efficient assignment of manpower and resources to achieve cost saving, based on operations requirements.
- Establish a cross training program to enable staff to be multi-tasking with multi-skill.
- Assist the Executive Housekeeper in efficiently managing the department according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times.
- Assist in liaising and organize with other relevant department that the established cleaning schedules are strictly adhered to.
- Inspects and double-check Guest Laundry, Dry Cleaning and press work on a daily basis, to ensure optimum quality of work, prompt pickup and delivery of garments.
- Develops standard operating procedures, as well as production and quality standards.
- Assist in conducting monthly inventory checks on all operating equipment and supplies.
- Assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
- Make Periodic inspections of all areas to check on Housekeeping standards, and issue necessary orders to correct shortcomings.
- Know the operational use and available facilities of the PMS.
- Assist in the revision and updating of the Departmental Operations Manual on an as needed basis.
- Maintain the Daily Log Book.
- Make recommendations to Management for modernization of equipment, methods or supplies.。
- Assist in coordination and monitoring of the implementation of the “Perfect Room” program.
- Be proactive and cooperate with hotel departments on sustainability program and initiatives.
- Monitor the handling of guest complaints and take ultimate responsibility to resolve complaints.
- Contribute to and complete the Asset Management Programme of the hotel.
- Be responsible for cleaning all public areas and back of house areas such as employee locker rooms, toilets, corridors, offices, service lifts etc.
- Be responsible for special maintenance projects

**Qualifications**:

- Higher diploma or degree holder in business administration or related discipline
- Minimum of two years of previous experience in a similar position
- Experience in the hospitality industry will be an advantage
- Ability to lead and motivate a team in a fast-paced environment.
- Strong attention to detail and ability to follow specific instructions.
- Knowledge of cleaning chemicals, proper storage, and disposal methods.
- Ability to work well in a team environment and under pressure.
- Strong sense of responsibility and attention to detail.
- Ability to respond quickly and effectively to emergencies.
- Must be available to work flexible hours, including nights, weekends, and holidays.
- Excellent communication and interpersonal skills, with the ability to work as a team.
- Good command of written and spoken English.
- Ability to work under pressure and be flexible.
- Passionate and enthusiastic with a positive ‘can-do’ attitude.