Ecommerce Operations Support Associate

5 days ago


Toa Payoh, Singapore SECRETLAB SG PTE. LTD. Full time

Secretlab is an international gaming chair brand seating over a million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.

You will be an integral member of our world-class Operations team, responsible for ensuring smooth fulfilment of orders and shipments for customers across more than 60 countries worldwide.

Our Operations team is essential for enhancing our customers’ experience and supporting key partnerships programs with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments.

**Responsibilities**
- Monitor order tracking process and ensure orders are processed in accordance with fulfilment SOP
- Ensuring overseas orders are filtered and verified prior to overseas online fulfilment (eg: address verification, fraudulent checks and etc)
- Liaise with our local/overseas logistics partners to resolve or improve any operational issues
- Process all related documents for order and invocies in a timely manner, ensuring order information are accurately reflected in the ERP system
- Keeping accurate documentation of issues (Technical & Administrative), as well as following up and arrangement of post-sales servicing/warranty related issues.
- Other ad-hoc duties and assignments given by the team

**Requirements**:

- Part time student with night classes are welcome to apply
- Detail oriented and meticulous attitude
- Positive attitude, responsible and self-motivated individual
- Proficient in Microsoft Excel/ Google Sheets (experience usng advanced formulas/ features)

**Bonuses**
- Relevant experience in an e-commerce operations environment
- Experience using professional or customized OMS/ WMS

**Job Types**: Full-time, Permanent, Student job

**Salary**: $2,500.00 - $3,500.00 per month

**Benefits**:

- Food provided

Schedule:

- Monday to Friday

Work Location: In person



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