Store Manager

4 days ago

Singapore PLAIN VANILLA BAKERY PTE. LTD. Full time

The Store Manager (a.k.a. Business Manager) owns the business end-to-end by shaping strategy, leading the team, analyzing market and customer insights, leading commercial growth, and mentoring future leaders to deliver long-term success.

**Responsibilities**
- Responsible for achieving the store’s annual, quarterly, and monthly revenue, cost, and profit targets.
- Monitor inventory performance, including cost control, loss tracking, and discrepancy resolution.
- Lead stock planning and order review: validate material usage forecasts, order schedules, and vendor alignment.
- Ensure SOPs for inventory and asset management are implemented, maintained, and improved across the store.
- Oversee asset and material safeguarding, ensuring equipment, tools, and supplies are used and maintained responsibly.
- Assist in implementing the company's brand activities and promoting its business philosophy and corporate culture.
- Responsible for managing relationships with customers, landlords, and store staff, handling customer complaints and feedback properly to enhance customer satisfaction.
- Responsible for store venue renting and collaboration with external corporations and partnerships related to the store.
- Responsible for daily management and supervision of store staff, including training, on-the-job guidance, performance evaluation, and personal development.
- Responsible for analysing store operation data to improve and increase store revenue.
- Review and analyse regular customer behaviour from loyalty program data to suggest local store strategies and improve retention and satisfaction.
- Responsible for improving work procedures and rules for each position within the store and updating documentation of guidelines and SOPs.
- Complete other tasks assigned by management.

**Requirements**:

- Education Level: Bachelor's degree or above.
- More than 3 years of work experience in F&B or retail industries, including at least 1 year in a managerial role.
- Skills: Proficient in office software, including slide presentations, documentation, basic Excel analysis, and professional-level English proficiency.
- Strong leadership, decision-making, interpersonal, communication, planning, and execution skills.
- A proactive drive to learn.
- Genuine passion for coffee, food, or baking.
- A strong work ethic.

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