Assistant Branch Manager

2 weeks ago

Singapore KIZTOPIA SERVICES PTE. LTD. Full time

**Roles & Responsibilities**:
1. Assist management in developing and strengthening operations processes and workflows.

2. Maintain safety and cleanliness standards set by management.

3. Review day-to-day operations process flow, summarize key results, and provide feedback and improvement plans.

4. Manage customer experience and expectations, attend and resolve customer problems, complaints, and service requests.

5. Network with clients and customers to improve the presence and reputation of the branch and company.

6. Manage service crew duty rosters and performance, and develop training plans to ensure service excellence.

7. Manage inventory and playground equipment.

8. Support the branch manager and work closely with the HR, marketing, and finance departments to fulfil operational needs.

9. Any other tasks as assigned by the supervisor.

**Job Requirements**:
1. You possess experience in using Microsoft Office tools, specifically Excel, Word, and PowerPoint.

2. You are available to work on weekends and public holidays when necessary.

3. You possess excellent verbal, written, and interpersonal communication skills.

4. You can work independently and effectively under tight deadlines in a fast-paced environment.

5. You are a good team player with a high level of enthusiasm, drive, initiative, and commitment.

**Qualifications Requirements**:
1. You hold at least a diploma in Business Management, Hospitality, or a Tourism Certificate.

2. You have a minimum of three years of experience in a similar role.

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