
Assistant Branch Manager
1 week ago
Highlights of what we offer:
- Dynamic, fun and rewarding working environment
- Close knitted team
- Good employee benefits (eg. medical insurance, on job training, etc.)
- Career growth and development opportunities
- A five-day (shift schedule) work week comprising not more than 44 hours.
- Staff discounts applicable at all outlets.
- Monthly sales incentive awards*
- Staff referral fee
- Annual variable performance bonus
- Progressive annual leave entitlement
- Uniform provided
- On-the-job training
- Comprehensive medical benefits to ensure the health and well-being of our employees.
- Opportunities for career development, fostering growth and advancement within the group.
- The opportunity to grow with the company, contributing to its success and sharing in its achievements.
- Assist management in developing and strengthening operations processes and workflows.
- Maintain safety and cleanliness standards set by management.
- Review day-to-day operations process flow, summarize key results, and provide feedback and improvement plans.
- Manage customer experience and expectations, attend and resolve customer problems, complaints, and service requests.
- Network with clients and customers to improve the presence and reputation of the branch and company.
- Manage service crew duty rosters and performance, and develop training plans to ensure service excellence.
- Manage inventory and playground equipment.
- Support the branch manager and work closely with the HR, marketing, and finance departments to fulfil operational needs.
- Any other tasks as assigned by the supervisor.
- Minimum of 3 years of experience in a similar role, or in hospitality or customer-oriented job in front-line capacity.
- Experienced in a supervisory role within the childcare, recreational, or entertainment industry is preferred.
- Excellent communication and interpersonal skills, with the ability to interact effectively with children, parents, and team members.
- Able to work independently and effectively under tight deadlines in a fast-paced environment.
- A good team player with a high level of enthusiasm, drive, initiative and commitment.
- Flexibility to work shifts, weekends, and public/school holidays.
- Capability to stand/walk for extended periods.
- A positive attitude and a strong commitment to ensuring customer satisfaction and ability to create a welcoming and friendly atmosphere infused with high energy and enthusiasm.
- Experienced in using Microsoft Office tools, specifically Excel, Word, & PowerPoint.
- This is a FULL TIME position.
- The work location will be assigned based on business requirements which will be shared with you during interview. Please refer to our website for outlets location (
- At least a diploma in Business Management, Hospitality, or a Tourism Certificate.
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