Consultant

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden Group Holdings for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden Group.

Howden Employee Benefits & Wellbeing

Howden Employee Benefits & Wellbeing is leading benefit consultancies in the UK. Our expert team work with clients of all sizes to provide employee benefits & wellbeing services, including for retirement, protection, health, wellbeing, flexible benefits and international benefits. We’ve won many industry awards for our work and are widely recognised for our innovative and creative approach to benefits.

We’re part of the Howden Group, a leading international insurance group with employee ownership at its heart.

Job purpose summary

To advise a portfolio of Corporate (Medium/Large) clients on their benefits and wellbeing programmes, with a specialist knowledge of Group Risk needs and products.

This Consultant Role requires the right individual to be able to build client relationships at the highest levels, advise clients across all aspects of benefits and wellbeing and create and close opportunities to grow our role and revenue within that portfolio.

With support from Account Managers within the Corporate Operations Team, you will oversee the renewal cycle and market reviews for those clients and be a point of escalation for service and delivery needs and issues.

Key responsibilities & accountabilities

As a Consultant (Senior Consultant may be considered), your role is to deliver to clients and help grow our role with them.

Client responsibilities will including:

- Maintain a personal portfolio of clients for whom you deliver consulting and broking services. For this role, the portfolio will be approximately 20-25 clients, with a value in the region of £350 - 400k per annum;
- Develop strong relationships with those clients, to ensure their satisfaction and continued business;
- Manage the renewal and review cycle for the group risk products for that portfolio of clients;
- Create and identify opportunities to grow our role with those clients and generate more revenue. For this role, the growth target across all lines of business will be approximately £50k per annum; and
- Work with the wider HEBW team to ensure all other services are effectively delivered to those clients.

Other responsibilities:

- Maintain an expert knowledge of group risk market and products, to be able to provide the highest levels of service to clients and act as a point of reference for the consultants;
- Develop strong working relationships with the HEBW health, flex and pensions teams, to ensure client opportunities are being uncovered, developed and closed;
- Work with the wider business to develop and strengthen our risk & protection proposition, such that they look to us a leading employee benefits consultancy, able to service their needs; and
- Work with group risk providers to ensure their delivery to our client base.

Due to the changing nature of the business, the jobholder may from time to time be required to undertake other activities of a similar nature that fall within their capabilities.

Skills, abilities & personal qualities
- Interpersonal skills - the ability to create trust and confidence within the team and wider HEBW business
- Communication skills - the ability to negotiate, influence and demonstrate empathy as required
- Creativity - construct effective customer solutions reflecting the needs of the client
- Commerciality - work in a way that creates financial opportunities for the business and protects revenue
- Professionalism - able to consistently deliver to the highest standards and expectations of our clients
- Self-development - continue to learn and grow, as required by the different responsibilities of the role
- Organisation & Time management - highly effective at managing a busy schedule of work
- Analytical Skills - highly effective at questioning clients and analysing data and info to determine actions
- Qualifications - have or study towards the appropriate industry qualifications, including GR1

What do we offer in return?

A career that you define.

Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals.