Assistant Manager

2 days ago


Singapore The Lo & Behold Group Full time

Emotive and imaginative, Esora showcases Modern Japanese cuisine. Here the chefs are storytellers and every dish is an intimate tale of nostalgia, seasonality, and sheer fanaticism.

We are looking for an experienced, service-driven leader to fill the role of Assistant Manager for our establishments. This role requires the individual to take control of the daily service operations, from its people to the surroundings, taking into meticulous consideration the operational needs of the establishment. Familiarity with back-end service operations, procedures and training plans is critical in surpassing the industry service standards.

You’ll be-in charge of:

- Overseeing all guest experiences for the restaurant, recognising and welcoming guests by name upon their return visits to the restaurant.
- To be highly engaging with guests and colleagues on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Engage with guests in conversation so as to build a strong rapport between themselves and the restaurant.
- Takes ownership - effective in dealing with guests’ accidents, incidents, complaints and preferences.
- Involved in the daily restaurant operations; ensure the quality and consistency of all products meet desired standards
- Managing stocks and inventories
- Building and maintaining guest relationships
- Attending to any feedback or complaints
- Maintaining a good housekeeping regime and report any defects in furniture, fixtures and equipment
- Participating in and lead training sessions, briefings and team meetings
- Managing assigned sections to provide an awesome service experience for all guests

We are looking for someone who is:

- Highly motivated individual with a positive attitude
- Excellent on communication and interpersonal skills
- Experienced working in a similar capacity (fine dining)
- Able to multi-task and extremely detail oriented
- Able to positively influence employee behaviour

**Benefits**:

- Quarterly Profit Sharing
- Employee Dining Discounts across the Group
- Medical and Insurance Coverage
- Celebrating Milestones
- Work days are fixed from Wednesdays to Sundays

**About The Lo & Behold Group**:
Since our humble beginnings in 2005, The Lo & Behold Group has been quietly pushing the boundaries of Singapore’s lifestyle and hospitality landscape.
Whether we’re building Singapore’s first rooftop bar from ground-up, or ironing out the creases of Asia’s top fine-dining restaurant, all that we do comes down to one thing: People. We’ve found that when we design for people and create magical experiences in the process, we’re able to bring out the best of a city. Its people, their purpose and places.
The Lo & Behold Group strives to create timeless experiences for all who walk through our doors—guests, partners or employees. The dream is simple: to make our city more lovable, through bold ideas and intentional hospitality.

Pay: Starting at $4000 / month

Job types: Full-time

Education: No education required

Work location: On-site


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