Cloud & Ai Solution Engineering Manager

**Cloud & AI Solution Engineering Manager**:
Singapore

+ 1 more location

Date posted

**Jul 03, 2025**
- Job number

**1838483**
- Work site

**Up to 50% work from home**
- Travel

**0-25**%**
- Role type

**People Manager**
- Profession

**Technology Sales**
- Discipline

**Technology Specialists**
- Employment type

**Full-Time**

**Overview**:

- The role of Cloud & AI Solution Engineering Manager involves managing and empowering teams to deliver success through modeling, coaching, and caring. Managers define team objectives, enable success across boundaries, and invest in the growth of individuals 1. They proactively engage with key customer technical decision-makers, leveraging deep technical and industry knowledge to build credibility and ensure technical wins 2. The role includes orchestrating team resources, maximizing customer engagement impact, and driving mid-to-long-term strategy 3. Additionally, managers coach teams to grow the partner network, identify gaps, and promote Microsoft within the ecosystem 4. They build competitive knowledge, define and execute strategy, and ensure team capability to execute solutions 5. The role also involves overseeing solution demonstrations, guiding customers through digital transformation, and identifying new technical and business trends 6. Finally, managers enable team development, act as technical thought leaders, and share best practices 7.

**Responsibilities**:
**Responsibilities**

People Management
- Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Scale Customer Engagements
- Proactively identifies and engages with key customer technical decision makers and influencers while engaging sales team. Coaches and enables team to identify and proactively engage with key customer technical decision makers and influencers to help unblock technical obstacles.
- Uses knowledge of customer context, and deep technical, domain, and industry knowledge to build credibility with customers.
- Enables and empowers team to influence customer decisions and ensure technical wins by streamlining processes and managing the flow of wins, leveraging deep knowledge of processes (e.g., Managed Service Provider [MSP], Managed Certified Professional [MCP]), tools, and programs (e.g., FastTrack, End Customer Investment Funds [ECIFs]). Aligns goals across solution areas and facilitates cross-selling with various workloads (e.g., Apps, Data and Infrastructure)
- Leverages knowledge of resources (e.g., roles, Microsoft Technology Center [MTC], demo sites, virtual sites, Value Based Delivery [VBD], Customer Success Unit [CSU]) and owns resolution of technical and non-technical blockers by engaging other teams (e.g., engineering, Account Team Unit [ATU], Specialist Team Unit [STU]) and conveying impact. Anticipates and addresses future potential blockers based on needs. Identifies patterns of blockers within area of expertise and drives resolution through local and global escalation.
- Ensures consistency and quality through capturing, sharing, and adherence of standards and best practices in customer engagements by implementing cross-functional initiatives to different channels across a subsidiary to drive consistency in technical approach and ensure customer technical experience across teams.
- Orchestrates team resources and coaches team to maximize impact of customer engagements and drive mid-to long-term strategy through cross-workload capacity planning, prioritization, and utilization of resources. Proactively plans team resources and influences future blueprints. Qualifies and prioritizes opportunities, and holds team accountable for maximizing selling time to achieve scorecard objectives and subsidiary strategy.

Leverage Partner Ecosystem
- Maximizes area-level capacity and capabilities by coaching team to grow partner network, identifying gaps and promoting Microsoft within the Microsoft ecosystem (e.g., account teams). Raises escalations or alleviates blockers through collaboration with manager-level counterparts in cross-functional groups.
- Supports partner technical capacity by monitoring and analyzing resources through interactions, communicating with managers, and identifying new partnership opportunities to build subsidiary strategy.

Build Strategy
- Coaches and provides support to team and across internal teams to define and execute strategy. Proactively approaches customers to understand and identify cross-workload strategy opportunities. Engages internal teams to ensure capability to execute strategy.
- Maintains communications with internal partners (e.g., Account Technology Unit [ATU], Customer Se