Customer Service Officer
5 days ago
**Job Description(s)**:
- Provide quotations for the repair of customer repair jobs.
- Monitoring the progress on the repairs/ service and keep the customer updated on the status of their repair order.
- Communicating with customers for approval to carry out additional repairs whenever necessary.
- Liaise with the workshop manager after completion of repairs to ascertain the quality of the job done before contacting the customer for the collection.
- Closing the job order and prepare service invoices with an explanation of any outstanding matters to customers and arranging for the return to the customer.
- Handling of incoming / outgoing goods and assist on yearly stocktake.
- Undertake ad-hoc function and related duties when required.
**Job Requirement(s)**:
- Certificate/Diploma/ ITE Nitec /Higher Nitec graduates in Electrical or Mechatronics Engineering or any related field.
- Fresh Graduate are welcome
- Excellent verbal and communication skills in both English and Mandarin is required, in order to handle enquires from English and Chinese speaking clients promptly and ensure high levels of client servicing
- Strong interpersonal skills and a strong ability to listen
- Detail-oriented and versatile
- Can work under mínimal supervision
- Able to work under hot workplace environments and carrying/lifting heavy load
- 5.5 working days per week
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