Client Relations Executive
6 days ago
Reception duties
- Attend to visitors ad handle enquiries
- Maintain a good filing system and records.
**Administrative**
- Handle the admission, discharge, booking and coordination of transport for the residents
- Arrange for financial counselling
- Ensure that the residents’ records are updated and properly maintained
- Ensure all charges keyed into the CURA System are correct before generating invoices
- Send out invoices and monitor accounts receivables
- Generating receipts upon receiving payment
- Prepare day end report - Updating of E bed status in IRMS
- Updating of the hospitalization and home leave
- Renewing HHMT
- Updating of RAF
- Draft the letter to payer for changes in RAF and pass to Operations Manager for signature before sending out
**Others**
- Coordinating with Nursing head for assessment
- Coordinate with the Nursing Department for the services and consumables required and used by the residents and ensure that all these items are keyed into the CURA System
- Coordinating with NM for bed assessment
- Coordinate with the Nursing Department for any special meals ordering
- Handling client’s feedbacks and redirect the feedback to the respective department head
- Printing of wound photos
- Printing of sticker labels and prescriptions Deal with resident/family needs (E.g. purchase of ripple mattress and additional PT session)
**Requirements**:
- “A” Levels / Certificate / Diploma / Degree in Business or Equivalent
- At least 2-3 years of relevant experience in Nursing Home or healthcare industry
- **Able to work Alternate Saturday**:
- **Work location: Lengkok Bahru **OR **Senja Road (1 vacancy for each location).
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