Client Service Executive Team Leader

1 week ago

Singapore HSBC Full time

-Job description

**Some careers grow faster than others.**

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Private Bank seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. At HSBC Private Bank, we put our clients at the centre of everything we do.

We are currently seeking a high calibre professional to join our team as a **Client Service Executive Team Leader.**

**Principal Responsibilities**
- Actively manage the day-to day servicing and processing activities to ensure Client Service Executive (“CSE”) are delivering high level of servicing
- Maintains strong oversight and follows through with CSE on outstanding Client matters (Control, KYC and Investment related matters)
- Manage CSE feedbacks with particular emphasis on operational issues, processes matter and updates Business Managers, Market Heads and Regional CSE Head as appropriate
- Review training materials impacting CSEs and ensures CSEs are well trained in Change initiatives such as Digital, Change the Bank initiatives etc.
- Devise and perform quality review checks, where required to determine process adherence
- Identifies issues/trends and suggest controls to mitigate impact
- Ensures CSE have strong risk and control mindset with timely error, complaint and fraud escalations etc
- Ensures CSE alignment to strategic Private Banking agenda
- Participate and drive Process Improvement, procedure reviews and / or initiatives where it impacts Client Service Executives
- Promotes best practices and ensures consistency in promoting Best
- in -Class Service Excellence
- Driving dialogues with Business and Regional CSE Head to determine optimal capacity planning
- Responsible for sourcing good Talents including driving consistency in new CSE’s Onboarding experience
- Provides effective coaching and maintains ongoing people development dialogues with CSEs
Requirements
- At least 10 years of related experience within private banking; licensed
- Self-starter with proven ability to make balanced and independent decisions
- Excellent communication skills and able to influence and drive business results
- Good knowledge of Private Bank Industry practices, products, services, and controls
- Attention to detail and ability to think out of the box
- Excellent interpersonal skills and stakeholder management skills
- Established People Manager and/or with proven coaching experiences
- Service oriented with can do attitude

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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