Shared Services, Associate

COMPANY DESCRIPTION

Founded in 2011, Empact is a leading social enterprise with a mission to build the capacity of social organisations (i.e. non-profit organisations and social enterprises) in Singapore and the region. Our aim is to empower these social organisations to be able to deliver greater impact.

Through our cross-sector collaboration with sector developers, grantmakers, corporates and volunteers, we bridge the capacity gap of the social sector by channeling talents, skills and resources to co-create innovative solutions to address the various needs of social organisations.

To date, Empact has impacted and empowered more than 2,000 social organisations in the region, mobilising up to $9 million worth of pro bono professional services for the social sector.

In 2022, Empact won the President's Volunteerism & Philanthropy Awards City of Good (for Pro Bono School with our partners, Procter & Gamble and Credit Suisse) and was also recognised as a Champion of Good.

DESIGNATION : Shared Services, Associate

RESPONSIBILITIES

**An Overview**

In our Shared Services department, we empower non-profits and social enterprises by providing affordable and professional services that are critical for their daily operations, such as bookkeeping, donation tracking, accounting to payroll and human resources support. By bridging this gap, we believe our social organisations are enabled to fulfil their social missions and scaletheir social impact.

We are currently looking for a Shared Services Associate, who will be responsible for assigned client portfolio as well as Internal Finance/Admin portfolio. You will be working together with our Client Services Managers / Assistant Managers / Executives to provide accounting, HR, and financial process improvement services to our non-profit and social enterprise clients. You will also assist with internal functions such as finance, accounting and administrative tasks for our company.

**Roles and Responsibilities**

Your job role will cover:
External client-facing scope:

- Supporting in accounting, payment processing, grant administration, payroll, GST, and other shared services functions for our clients
- Supporting in attending to clients' accounting queries and requests in a timely and professional manner
- Maintaining a good client relationship with our Shared Services clients and ensuring on time delivery of services
- Guiding volunteers and interns for delivery of services
- Assisting in ad-hoc Shared Services projects

Internal finance/admin scope:

- Supporting internal finance team in finance-related tasks (AR, AP, vendor & staff claims payment processing, bookkeeping, GST reporting)
- Supporting internal admin team in admin-related tasks (sourcing for office supplies, liaising with vendors, maintaining the office space, supporting in staff welfare activities, etc)
- Supporting in sales invoicing to clients
- Ensuring proper documentation of accounting files
- Assisting in other ad-hoc finance/admin tasks

QUALIFICATIONS
- Accountancy or related discipline such as LCCI, CAT, Nitec or Diploma
- Min 1 year working experience in accounting and admin; fresh graduates are also welcomed
- Proficient and patient in communicating financial principles to stakeholders with no accounting background
- Familiar with cloud-based accounting and HR software; interested in constantly learning new skills
- Good interpersonal skills with a positive disposition
- Exhibit good ability to work as team
- Ability to multitask and adaptable to change

OTHER INFORMATION

**WHAT'S IN IT FOR YOU?**

Empact offers competitive remuneration within the social sector, and comprehensive benefits that include medical and dental benefits. We have flexible work arrangements to allow you to manage both work and personal commitments. In addition, we have flexible reporting hours and Work from Home arrangement for all eligible staff.

We also believe in investing in our staff and their professional development through training and supervision. We offer our staff a free bespoke training that will be helpful to develop them in the irrespective roles.

**WHAT'S IT LIKE WORKING AT EMPACT?**
- We have remarkable clients and partners, both domestically and internationally, who are working towards supporting social causes around the world
- We have a staff engagement programme, including regular team-building activities, fitness and volunteering sessions
- Our office is located in the heart of the city (CBD area) and accessible by public transport.
- Located within a wide range of food choices and a place perfect for taking meetings outside, exercising and strolling
- Our team consists of passionate and multi-talented people of diverse backgrounds and social cause interests
- Together, we are inspired to bring more awareness of skill-based volunteering and enhance the capabilities of social organisations. We also adopt an open communication and collaborative workplace, making it a great venue to make an imp