Employee Relations Analyst

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
**Join Visa: A Network Working for Everyone.**

Job Description**
What an Employee Relations Analyst does at Visa**:

- Support workplace investigations in complex situations demonstrating effective listening, probing and investigatory skills with the ability to synthesize data, identify root problems/causes, and recommend actions to resolve in partnership with the Legal team and Business Conduct Office.
- Track, report, analyze and track ER data and trends to proactively create a positive organizational culture and builds manager capabilities, including external trends and best practices.
- Recommend and drive employee handbooks updates.
- Provide case management of ER matters, including performance management, from initial intake to resolution, received from HR call center, managers, HR Business Partners (HRBPs) and employees.
- Provide consultation, guidance and coaching to managers and HRBPs to address employee behavior and performance concerns; provide guidance and assist with the development and delivery of appropriate feedback or corrective/disciplinary actions which aligns with Visa’s policies, approach, practices, and processes.
- Provide consultative support for the resolution of a variety of matters including addressing employee situations, incidents and threats.
- Partner with HRBPs to address gaps in performance including drafting and reviewing performance improvement plans, written warnings, and facilitating the necessary communications to drive an effective outcome.
- Foster a client-focused environment and mindset to ensure delivery of an exceptional employee experience.
- Work with leaders and employees to establish and maintain a positive work environment, which encourages the full use of diverse talents and abilities; act as an employee advocate; help drive various corporate and division business initiatives.
- Support cross functional ER and HR projects, regional and global initiatives as needed.
**Why this is important to Visa**:
The ER Analyst will work closely with global and regional ER counterparts and serve as a trusted partner to effectively manage complex employee relations cases, manage sensitive matters and investigations primarily for Asia Pacific based employees. In addition, this role will also help with any global and regional ER needs as necessary, and lead specific ER projects in Asia Pacific and globally.

**Qualifications**:
What you will need:

- Excellent written and verbal communication, including the ability to interface with others in a positive, approachable and professional manner.
- Background in persuasion and conflict resolution skills.
- Highly proficient in Microsoft Office suite (Word, Outlook, Excel, PowerPoint, and Project).
- Minimum 3-4 years of progressive HR or Employment Law experience, with 1-2 years in Employee Relations.
- Bachelor’s degree.
- Detail-oriented and robust case management skills with excellent follow-through abilities.
- Ability to interface effectively with all levels of employees, managers and executives.
- Demonstrated understanding of corporate protocol, and ability to maintain a high level of discretion and confidentiality.
- Proven ability to make judgment calls and sound, ethical decisions displaying a heightened level of responsibility, confidentiality, integrity and professionalism.
- Team player. Highly collaborative, and comfortable working within a matrix environment including HRBPs, internal legal partners, compliance and more broadly across HR.
- Good judgment, strong common sense, and excellent attention to detail.

What will also help:

- Experience in global MNCs.
- Superior case management experience including the development of investigation plans, effective interview techniques, note taking, recommendations and case closure.
- Excellent interpersonal, organizational, and critical thinking/problem solving skills.
- Strong knowledge of local employment law and practices, policies, law and regulations.
- Ability to operate in the grey areas.
- MBA/MA and SHRM/PHR Certification.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to ra