Group Account Director

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Group Account Director
Work Dynamics

**What this job involves**:
The position requires the lead to develop the short and long-term strategies for every account and alignment with
Group Account Executive Strategy

Must ensure the Account Managers have Account Plans for their respective Accounts and they are meeting all key performance indicators as set out in the management contract.

Procurement and Vendor Management
Evaluate the vendor procurement and management practices of the various Accounts and ensure renegotiation and tendering, (including tender documentation; evaluation of tenders, and preparation of contracts) are by agreed client or JLL procurement guidelines.
Benchmark services across similar properties within the country.
Administer the virtual approval process for contract execution
Co-ordinate and monitor the contractor management program
Ensure only JLL/Client approved vendors are providing service on-site, and their performance is monitored. Ensure the vendor performance is shared with the respective vendor.

Facilities Operations
Ensure every Account Manager & Site Lead has a good understanding of the contract, an Account Plan and the KPI.
Ensure every staff has been trained/inducted on their job responsibility and clear understanding of their SOPs.
Implement building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
Ensure all Account complies with JLL/Client
Environment, Health & Safety standards
Equipment Reliability Management program
Soft Service standards and kept to the agreed level

Client-related service as mentioned in the contract agreement must comply.

Ensure the Account Leads are trained & alignment with their Operations procedures to ensure service standards are maintained
Identify new value initiatives that will assist the client to achieve their corporate goals, and the new initiatives and best practices with accounts.
Ensure consistency the JLL/Client policies & procedures are complied. The Site staff is updated on JLL & Client’s technology platforms as well as the policies.

Ensuring Implement, compliance, and audit of all internal management systems, for quality assurance to ensure full compliance at all times.
Ensure all Critical Environment (CEM) space is identified and agreed with the client. Ensure the CEM standards are in fully compliance.
Implement a comprehensive energy management program.
Ensures that compliance of all regulatory local laws and guidelines are met as they relate to the operation of the building’s infrastructure: strong understanding, commitment, and proven implementation experience in a regulatory environment, safety, and health safety programs and processes.
Ensure all Financial Management requirements are completed in a timely and accurate manner. Develop and ensure compliance with all Capex & Opex budget for every account and ensure the budget is timely shared with the client.

Risk Management
Assist in the implementation of a Facilities/Property risk management program that identifies major property risks including occupational EHS, operational services, and procurement, legal and financial.
Ensure critical facilities risk assessment are regularly reviewed, and mitigation plans are updated, and the staff are trained.
Ensure data integrity of all systems across the accounts and audit data from time to time
Develop guidelines and strategies to protect the health and safety of staff and others, protect Jones Lang LaSalle and client reputations.
Ensure disaster recovery and business continuity planning are implemented and maintained across all accounts, and the staff is trained.
Ensure every account has a comprehensive Risk management program to ensure the r