Senior Client Solutions Architect

**Work Here.**

**Transform Everywhere.**

The most advanced companies in the world turn to VMware to manage, grow and transform their business. When you work here, you’re connected to a global community of innovative, empowered employees working together to solve the most critical technology challenges. Here, your talents are amplified—for the good of your career and the good of each other. Here, you’re surrounded by a culture of possibility, where ideas ripple out and have a positive impact on customers and communities everywhere.

**Why will you enjoy this new opportunity?**

VMware Professional Services (PS) Organization drives and influences the success of each VMware implementation. The PS team is dedicated to the success of our customers and their digital strategies. We are committed to offering a collaborative and supportive working environment with a full enablement plan and the opportunity to develop in the latest Software-Defined Datacenter or Digital Workspace technologies and solutions. We promote an inclusive atmosphere where your voice will be heard, and where you will be part of a dynamic team working in partnership with each other and with our customers.

**Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?**

Over the first 6 - 12 months, you will be responsible for the PS design and scoping of services of complex transformational solutions for our customers. The role will require you to understand the products, frameworks, and design patterns used for VMware solutions. You will be asked to contribute to these frameworks, develop reusable domain solutions, and mentor internal & external stakeholders on the use of the tools. You will be working as part of a team with similar charters. To effectively build solutions to solve for complex business problems it will be important to build a strong network among your peers and internal & external teams. You should be ready to take ownership of the pre-sales initiatives and programs to aid in delivering of our solutions.

**The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**

The Client Solutions Architect (CSA) is primarily responsible to lead the technical pre-sales engagement with customers through the following activities:

- Working in close partnership with the core sales, services sales and delivery teams to understand desired customer outcomes, technical objectives, and services requirements
- Design high level solutions to meet the business outcomes and IT objectives
- Development of Vision for the Solution, Strategy and Services Roadmaps
- Ability to think past individual products and create end to end solutions to meet the business outcomes
- Effectively communicate the proposed services architecture to the customer, partners and project teams to demonstrate its tangible value
- Assist with the completion and response of customer issues RFI’s, RFQ’s and RFP’s
- Ownership of the technical components of the Statement of Work including pre-requisites, responsibilities, technical scaling factors, out of scope items etc.
- Accurately define role based Level Of Effort required to deliver the solution in line with VMware best practice and support guidelines
- Facilitate accurate, timely and efficient handover of projects from the sales phase to delivery
- Author blogs, technical articles and white papers based on experiences
- Speak at events such as VMworld, Sales Kick-Offs, Technical Summits etc.
- Provide lessons learned feedback to Services Sales, Delivery Management and Engineering based on customer feedback
- Creates artefacts and manages collaboration with PS Engineering
- Adhere to VMware PS sales process and methodologies on all opportunity pursuits
- Mastery of necessary tooling including PS Solution Builder
- Maintain proficiency in VMware service offerings, value propositions, and representative case studies
- Support Field enablement of Client Solution Executives (PS Client Sales Execs), CSAs, inside Client Sales Execs and iCSAs based on domain expertise
- Mentoring of peers and more junior CSAs as appropriate
- Lead internal enablement and community discussions around emerging technologies
- Obtain continuous feedback from the field, including customers, bringing IP back to corporate teams and making recommendations on future service offerings
- Working with PS Client Sales Execs help to scrub franchise specific forecasts to provide the best possible view for the business
- Confidently gather use case requirements and solution designs while functioning as an advocate for “Best Practices” and driving adoption of VMware solutions
- Ensure the solution being delivered is fit for purpose, referencing the initial business goals and objectives of the project through strong governance
- Maintain up to date high-level technical knowledge of the VMware product line and future prod