Operation Manager

5 days ago

Singapore TEAM AXIS PTE. LTD. Full time

**Responsibilities:
**Leadership and Team Management:
Lead, manage, and inspire a dynamic team of coordinators within the Operations Department.

Foster a culture of responsibility and dedication, ensuring each team member achieves their Key Performance Indicators (KPIs).

**Process Optimization:
Actively update and refine workflow, mandates, processes, and protocols within the department to enhance efficiency and effectiveness.

**Cross-Functional Collaboration:
Forge strong working relationships between coordinators, the sales team, and program managers.

Serve as a liaison to bridge communications, identify information gaps, and clarify job roles.

**Technology Oversight:
Oversee the utilization and management of the Team Axis App to streamline operations and enhance team collaboration.

**Financial Coordination:
Coordinate the monthly review of logsheets for the finance department to ensure accuracy and compliance.

**Meeting Planning and Facilitation:
Plan and facilitate regular operations meetings to provide updates, foster cohesion, and address challenges proactively.

**Performance Monitoring:
Monitor and maintain records of coordinating hours per coordinator to optimize resource allocation and productivity.

**Reporting:
Provide frequent updates to the Operations Director on departmental activities, challenges, and successes

**Requirements:
**Experience:
3-5 years of experience in a leadership role within an operations department. Experience in the sport/fitness industry is advantageous.

**Leadership Qualities:
Demonstrated strong leadership skills with a focus on integrity and accountability.

**Interpersonal Skills:
Ability to establish and maintain productive working relationships within a diverse, collaborative, multicultural, interdepartmental environment.

**Organizational Skills:
Excellent organizational skills with a keen attention to detail and a track record of follow-through on tasks and projects.

**Problem-Solving Ability:
Strong critical thinking skills and flexible problem-solving resourcefulness to address challenges effectively.

**Program Management:
Demonstrated service orientation and proficiency in program management to meet organizational goals and objectives.

**Time Management:
Ability to work independently under pressure, prioritize tasks, and meet deadlines consistently.

**Communication Skills**:
Clear and effective communication skills, both written and verbal, to convey information and instructions to team members.

**Technical Proficiency:
Proficiency in Microsoft Office, Google Sheets, and Excel to support operational tasks and reporting requirements.

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