Assistant Front Office Manager
1 day ago
COMO Metropolitan Singapore
**Property**:COMO Metropolitan Singapore
**Position**:Assistant Front Office Manager
**Base Location**:Singapore
**Department**:Front Office
**Reporting to**:Front Office Manager
**Job Summary**
To assist the Front Office Manager in managing and supervising the operations and maintaining the highest occupancy. Works closely with all departments, especially with Sales and Marketing, and ensures that tours, groups, conventions, or cooperate, clients, are handled properly. Reviews, maintains, and amends systems and procedures within the department. Assist in greeting and escorting important or very important guests (VIP). Support training programs and train team members in accordance with company standards and policies.
**Tasks/Responsibilities**:
- Works under the guidance of the Front Office Manager.
- Assists in achieving a maximum occupancy and average rate at all times.
- Supervises day-to-day operations.
- Ensures a high standard of service is given to guests.
- Works closely with all departments, especially with Sales and Marketing, and ensures that tours, groups, conventions, or cooperate clients are handled properly.
- Reviews, maintains, and amends systems and procedures within the department.
- Assists Rooms & Guest Services Manager in greeting and escorting important or very important guests (VIP).
- Supports training programs and trains team members in accordance with company standards and policies.
- Monitors guest feedback and informs Front Office Manager when necessary.
- Informs Front Office Manager of all developments, special occurrences (e.g. accident or theft) and documents the events.
- Reports the special occurrences in the logbook.
- Handles all emergencies, accidents, etc. with security and provides required documentation in the logbook.
- Ensures that all tasks are completed by the end of the shift.
- Ensures that all new Rooms & Guest Services team members understand the hotel and company policies and standards.
- Ensures a smooth operation in the Communication Center.
- Works with all pre-set budgetary limits.
- Handles guest complaints professionally.
- Prepares all reports as required.
- Inspects all areas of the operation for cleanliness and security.
- Controls the flow of the lobby and the front entrance.
- Prepares himself/herself to handle any emergency that may occur in the hotel.
- Is familiar with company policies and standards (Rooms & Guest Services policies and emergency procedures).
- Ensure full knowledge of all hotel systems in order to maintain full maximisation of systems use.
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