Onsite Technician

5 days ago

Singapore AVI-SPL CORP SINGAPORE PTE. LTD. Full time

**WHO WE ARE**

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

**What You’ll Do**

Perform as part of the overall Global Conference Services team by delivering audio / video support for our customers' video conference systems and webcasting platforms.

**Essential Duties and Responsibilities**:

- Provide onsite support for visitors and executive level events
- Communicate effectively with clients to identify needs and evaluate solutions
- Ability to support and communicate with executive level clients (and higher)
- Perform daily inspection and regular maintenance of hardware and software for internal platform
- Execute regular preventative maintenance on all hardware
- Utilize remote access Mac, Linux, and Windows systems to control internal platform (via SSH, VNC; be able to navigate file systems on remote machines)
- Work with Client Engineers to troubleshoot difficult internal problems
- Adept in creating Technical Documentation
- Ability to meet and exceed service deadlines

**Education and/or Experience**:

- Bachelor’s degree and equivalent work experience
- Comfortable working with mobile device OS
- Experience working in video conferencing, video production, or post production
- Experience with G-Suite, Google Meet, Microsoft Teams, Zoom, and WebEx
- Knowledgeable with computer terminals and commands
- Experience with Google Workspace administration
- Excellent soft skill and readiness to demonstrate technology to high profile customers
- Experience with video displays and content management systems

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