Senior Executive, Patient Experience Matters(4941)

5 days ago

Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time

Overview

Reporting to Head, Patient Experience Matters, you will be responsible for the whole spectrum of the department’s administrative duties. The incumbent will also closely support and assist the Head of the unit in the area of patient feedback management and implementation of service quality initiatives / programmes.

Job Responsibilities

You will be responsible for the following**:

- **Feedback Management**:

- **Wow Experience - **Assist in positive Patient Experience in AH by including service aspects, decorations, signage; and review display of compliments at respective locations.
- **Schedule Management - **Responsible for scheduling, booking of venues and setting up of meetings.
- **Office Management - **Manage office administration, including office supply inventory, on boarding of new staff, managing IT needs and office equipment maintenance, SAP Purchase Orders amongst other office duties assigned.
- **Records Management - **Set up and manage department records, both electronic and paper filing systems, as well as ensuring that records kept are in compliance with all applicable record-keeping requirements.
- **Administration - **Support the administrative functions of the various service initiatives including training, service recovery, feedback management, service recognition, patient focus groups and so forth. This includes data entry and simple analysis. Role also encompasses auditing of service programmes to ensure compliance. Research, analyse and compile data for reports, and create computerised presentations.
- **Other duties as assigned.**

**Requirements**:

- Basic degree & Postgraduate degree in hospital and administrative preferred.
- Excellent verbal and written communication skills
- Organised, logical thinker, with good coordination and time management skills
- Team player, pleasant disposition, approachable, with strong interpersonal skills
- Independent worker, with good initiative, and able to work on several things at once
- Comfortable with ambiguity, unchartered territory, and enjoy challenges

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